Now Hiring - Goodall Homes - Sales/Customer Concierge (Real Estate), GOODALL HOMES, Nashville TN area in Nashville, TN

Full description of the position

Welcome to Goodall Homes!

Established since 1983, GOODALL HOMES has become the second largest homebuilder in Middle Tennessee and listed in the top 10 of Nashville Business Journal’s “Fastest Growing Private Companies” and The Tennessean’s “Top Places to Work” for five years in a row. Now, as a Berkshire Hathaway company, Goodall Homes continues to excel.

We continue to thrive by sticking to our 6 Core Values: Glorify God by doing the right thing; Treat others like we want to be treated; Be humble; Relentlessly pursue improvement; Teach every team member to be a business owner; and build a positive team and family atmosphere. By living by these core values, we get to achieve our company’s purpose every day: to create opportunities to improve the lives of our team members, business partners, and customers.

We invite you to JOIN OUR TEAM and apply directly online at: [please apply online] CONCIERGE

GENERAL FUNCTION:

The Sales Concierge will function as the customer’s primary point of contact from the time the contract is ratified with finance approval through the 65-day post-close call.

SPECIFIC RESPONSIBILITIES:

• Schedule and/or coordinate all meetings and appointments that a customer has in the community after contract, attending them when possible. This includes, but is not limited to, Design Studio, Plan Review, Pre-Drywall walk through and Welcome Home Celebration. • Weekly communication with each customer along with the Project Manager, from the time of contract ratification through two weeks after closing. • Put together and deliver personalized closing gifts for each customer. • Complete the 65-day post-close call procedure with each customer. • Communicate with Realtors, Lenders, Appraisers, Home Inspectors, and others throughout the process as needed to maintain good relationships and meet important deadlines. • Assist customer with any daily questions they may have after contract. Some examples: o Customer requests access to the home to get measurements or other needs o Customer thinks a mistake was made with their home (colors, options, etc.) o Customer has a question about utilities o Customer needs a recommendation for fencing company, internet provider, interior decorator etc. o Customer needs a copy of their contract or other paperwork (All calls or emails from customers should be returned ASAP, but always before 24 hours.) • Assist NHC and PM with neighborhood presentation and “Shiny Face” checklists by making sure that the community looks clean and presentable to all visitors and customers. • Staff communities when a salesperson is not on site. Being in the community sales office daily/weekly is a very important part of the Sales Concierge position. The Sales Concierge should be available to the customers to answer any questions and help with any issues should they arise. Position hours are generally Monday through Friday, 8am-5pm.

PREREQUISITES FOR SUCCESS:

• Prior sales experience of 2+ years (preferred) • Obtain real estate license • People skills to articulately and professionally handle interaction with customers, team members, trade partners, and general public.

ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO: Division Sales Manager WORKS WITH: All internal departments, Marketing Director, New Home Consultants, Project Managers, Lenders, Realtors, Customers, and general public LEADS: NA

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Application Question(s):

• Are you willing to obtain your real estate license upon hire?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)
• current active real estate sales: 2 years (Preferred)
• Sales: 2 years (Preferred)

License/Certification:

• driver's license (Required)

Work Location: Multiple Locations