Now Hiring - Tapout Fitness - Consumer Services Membership Sales Advisor in Miami, FL

We are excited to offer the Membership Advisor opening at Tapout Fitness Miami to the right candidate. We are looking for full-time and part-time membership advisors who can lead by example and represent excellence as a fitness professional.

As one of our Membership Advisors you generate revenue by creating excitement over goal attainment, enrolling members, and build and maintain the relationships with potential and existing members. Your earning potential is limited only by your own personal drive and willingness to succeed. This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation. The Membership Advisor reports directly to the General Manager.

COMMISSION As a Membership Advisor your growth potential is unlimited and is based on your goals (in conjunction with your manager.) You will make commission from every sale you make. Each month, you’ll set a membership goal that you think you can attain and work/refine your sales and marketing skills as the month goes on to reach those goals. Enrolling members and nurturing relationships with new and existing members will quickly help you reach that goal. Tapout Miami will also provide you with a number of marketing tools including leads generated by our digital and social profiles. It is your responsibility to use/follow up on these to help you reach your goals. You will have access to the Team Tapout Miami email address and can use it to interact & follow up with clients.
Responsibilities

• Achieve or exceed individual membership sales goals:
  • Convert inquiries (phone/web) into appointments
  • Close prospects
  • Generate referrals
  • Develop and implement effective outreach plans to generate new sales leads
  • Develop and implement effective special events inside and outside the club
• Implement and adhere to all steps of the Tapout Fitness sales process:
  • Greet and interview (needs assessment)
  • Provide value based presentation of Tapout Fitness Brand and Tapout Fitness Programs and Services
  • Tour of Tapout Fitness facility
  • Schedule and follow up on all initial appointments with new members including Fitness Consults
  • Implement and adhere to lead tracking system
  • Accurately input all leads, prospects and new members in management software system (including all contact information and necessary billing information)
  • Provide daily sales information to Manager
  
  

• Achieve or exceed ancillary service goals:
  • Provide information and benefits regarding Personal Training Programs (other ancillary services may be applicable depending on location)
  • Effectively utilize Fitness Manager, Personal Trainers to assist in the needs assessment and sales process of Prospect/Member
  
  

• Follow-up and customer service with prospects/members:
  • Follow SOP regarding new member follow up
  • Follow up with prospects/members and ensure all appointments are scheduled
  • Assist in resolving member concerns
  
  

• Must keep knowledgeable of and participate in all club services, programs and products:
  • Personal Training
  • Group Exercise Classes
  • All Tapout Classes
  • Special Events
• Attend all scheduled meetings
• Keep current knowledge of key competitors including; location, pricing, promotions, programming and equipment.
• Perform other duties as required.

• Responsibilities may be changed based on current SOPs. Qualifications

• Qualifications 1-3 years of customer service or sales experience preferred
• Competitive drive to succeed in a commission sales and performance based culture Excellent customer service and communication skills Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives.
• High School Diploma required