Now Hiring - Houghton Physical Therapy - Professional Services Medical Front Desk Sales Assistant in Attleboro, MA

Full description of the position

MISSION OF THE ROLE

To develop deep and meaningful relationships with our patients that leads to lifelong clients for our clinic. Success in this role will be measured in customer satisfaction, increased loyalty, the high arrival rate of our patients as well as well as the meticulous upkeep of our patient database and EMR.

Top 3-5 Results for the Position:

• To convert incoming/warm inquiries to paying patient > 80%
• To personally generate a minimum of 15-20 new patient appointments per month
• To re-activate 5 patients per month
• To re-engage 90% of drop-offs within 15 days
• To successfully encourage 2 discharged patients to return to PT

THE ROLE

Because we are growing, we are looking for a full-time or part-time medical front desk sales assistant to join our front desk team. In this role, you’ll have the important task of being the first point of contact with the patients of our practice. You must have previous experience in outreach work and have a strong focus on customer acquisition. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Please ONLY apply if you have experience in admin and have worked in a sales service environment.

You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organized” should be a top priority in your life and must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.

You must be comfortable taking payments, talking about money, and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.

If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to fill the position that we have available in the reception and on the front desk of our busy physical therapy clinic.

THE POSITION

This is a 32+ hour position based in our Attleboro clinic. This is an awesome opportunity for someone who:

• LOVES PEOPLE and wants to broaden their customer service experience and skills.
• Want to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.
• Wants to work at a company where they can LEARN about all aspects of customer service, client acquisition, administration as well as finance and marketing.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
• Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth.
• Is a quick, SELF-MOTIVATED learner who wants to work for a company that will invest in their education.
• Desires a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long-term.

EXPERIENCE & REQUIREMENTS

• Plans, organizes, schedules, and performs assigned tasks in an efficient, productive manner.
• Focuses on key priorities.

• Lives up to verbal and written agreements
• Demonstrates an ability to quickly and proficiently understand and absorb new information
• Pays strong attention to detail
• Demonstrates tenacity and willingness to go the distance to get something done

• Acts without being told what to do. Brings new ideas to the company
• Draws insightful conclusions from data
• Holds themselves accountable and appreciates coaching

• Is proficient in Excel and program software to manage statistics

• Has an enhanced degree of computer literacy and office machines
• Excellent verbal and written communication skills required in English
• Bilingualism sought but not a requirement

Personality is important to us.

• Lead with a positive attitude and be a role model for outstanding service
• Professional and Dedicated
• Helpful and Reliable
• Courteous Team player

RESPONSIBILITIES & DUTIES

• Manage the inbound phone calls from patients wanting to book appointments
• Communicate the value of our services (in person and on the phone)
• Successfully handle price/money objections
• Provide an exceptional waiting room environment for our patients so that they’ll look forward to coming back to
• Ensure that people are excited for their first appointment after scheduling using exceptional marketing skills
• Communicate with patients before, during, and after appointments to ensure satisfaction is being achieved
• Manage outreach campaigns skillfully and successfully achieve client acquisition goals
• Organize and plan all schedules – maximizing efficiency and revenue for the clinic
• Foster deep relationships with new and existing patients and potential clients
• Develop and regularly update the procedures library so that every aspect of the role is thoroughly documented
• Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
• Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
• Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
• Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)
• Organization and planning: Plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
• Demonstrates an ability to quickly and proficiently understand and absorb new information

• Attention to detail: does not let important details slip through the cracks
• Persistence: Demonstrates tenacity and willingness to go the distance to get something done
• Proactivity: Acts without being told what to do. Brings new ideas to the company

LOCATION

The role is an office-based sales and reception role at our clinic based in Attleboro, Massachusetts.

COMPENSATION

• Competitive salary based on previous success
• Bonus structured upon success milestones
• Benefits
• Paid time off
• Health insurance
• Dental insurance
• Disability insurance
• Simple IRA
• Employee discount

HOW TO APPLY

Please apply ONLY if you have at least two years experience in a client acquisition & retention role (with a strong customer service focus) position preferably in a business-to-consumer environment. You must have a proven track record for working face to face with patients and being able to speak confidently on the phone. To apply, please send your resume, along with a cover letter detailing why you think you’d be a great fit to join our team.

COMPANY CONTACT

· Website: [please apply online] Facebook: [please apply online] Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient
• Rehabilitation center

Medical specialties:

• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• Monday to Friday

COVID-19 considerations:
Masks are required of all clients and employees, sanitization protocols in place, social distancing practiced.

Ability to commute/relocate:

• Attleboro, MA 02703: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer acquisition: 3 years (Required)
• Customer relationship management: 2 years (Required)

Work Location: One location