Now Hiring - Massage Envy - Front Desk Sales Associate in Memphis, TN

Full description of the position

Once you submit your resume, please complete the online assessment at the link below: [please apply online] This is not a receptionist or medical filing job. This is a position focused on client interaction/customer service, membership sales, gift card sales, and retail sales.

Candidates with backgrounds in sales, hospitality, fitness, retail, or the restaurant industry are welcomed to apply.

We are looking for self motivated and sales driven individuals with GREAT customer service skills! Our Front Desk Sales Associates are responsible for bringing the Massage Envy vision, mission and values to life by serving from the heart and working with the highest degree of integrity. Each Massage Envy employee will embrace our Brand Promise: We help you take care of you.

Essential Duties:

• Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling and memberships.
• Assists in maintaining professional, clean and organized front desk and reception area.
• Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)
• Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Assists in maintaining cleanliness of therapy rooms, common areas and store room, assist with stocking linen shelves and replacing full linen bags; assists with checking lotion supplies and assists with inventory.
• Other duties as assigned by Clinic Management.

Qualifications:
The requirements listed below are representative of the knowledge, skills, and/or ability required for this job.

• High school diploma or equivalent (GED) required.
• Basic math and cash handling experience, phone and computer skills.
• Customer service and sales experience, required.
• Must be customer service oriented and able to interact professionally with members/guests, prospective clients, vendors and clinic management.
• Must have excellent communication skills in order to effectively communicate with members/guests on membership benefits, and clinic policies and procedures.
• Must be able to prioritize and perform multiple tasks.
• Must work cohesively with others in a fun and fast paced environment.
• Must be able to work flexible days and hours.
• Satisfactory results of background and reference check is a condition of employment in this position.
• General knowledge of services and modalities offered by Massage Envy Spa. Understands and believes in the healing benefits of massage therapy and bodywork.

Physical Demands:

• Must be able to interact and communicate effectively with members/guests, co-workers, clinic management and vendors.
• Must be able to use office equipment, including telephones, computers, fax and copier machines.
• Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.
• Able to work flexible days and hours.
• Is regularly at work and on time, as scheduled.

Communications and Personal Interactions :

• Must be customer service oriented.
• Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors.
• Follows management’s policies, procedures and direction.
• Accepts constructive criticism in a positive manner and uses it as a learning tool

Employee Benefits:

Free Facial after 2 weeks of employment, reduced rates on retail purchases and massage services.

• Regular hourly wage plus sales bonuses
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K
• Paid Time Off

*All employee benefits have qualification guidelines based on months of employment and employment status.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

COVID-19 considerations:
To keep our employees safe, we do provide all the necessary cleaning supplies needed, PPE equipment and have sanitation, disinfecting and cleaning procedures in place.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Required)

Work Location: One location