Now Hiring - VITAL WorkLife, Inc. - Healthcare Associate Director of Account Management in Minneapolis, MN

About VITAL WorkLife, Inc.

VITAL WorkLife, Inc. is the leading behavioral and mental health expert focused on the well-being of healthcare organizations and their workforce as well as a national provider of Employee Assistance Programs. Our solutions result in greater productivity and retention for organizations and greater work and life fulfillment for employees. We help organizations and employees recognize and address challenges before they become unmanageable, which can cause lost productivity, absenteeism, turnover, and cause quality or safety concerns.

Our Proven Process identifies the right combination of programs and tools to meet varying client needs. We utilize a holistic approach to well-being and leverage our VITAL WorkLife Wheel of Well-Being to assess six key dimensions—physical, emotional, relational, professional, meaning and purpose, and financial/legal. We help build healthy, sustainable behaviors for productive organizations.

Working at VITAL WorkLife

At VITAL WorkLife we strive to support the emotional, mental, and behavioral well-being of the organizations, employees, and family members we serve. We pursue innovation with an entrepreneurial spirit to ensure we achieve the highest standards in our business and professional practices, are an industry thought leader, hold ourselves accountable for outcomes and uphold our core values. We are committed to hiring individuals who are optimistic and collaborative by nature, and who value doing the right thing—whether that involves working with integrity to meet objectives, going above-and-beyond to meet a client need or business objective, or tactfully speaking up when a difficult conversation is necessary. We believe living out these values will make a positive difference for those we serve—while also ensuring the success and prosperity of our company, our employees, our partners and our consultants.

VITAL WorkLife has a deep commitment to our employees and works hard to be a preferred workplace. We are committed to a healthy environment with a fun, engaging and collaborative culture focused on developing the right combination of programs and tools to meet varying client needs.

Position Overview

The Associate Director of Account Management will report to the National Director of Account Management. This person will focus on leading, supervising, and mentoring a small team of account managers to achieve renewal, revenue, and retention goals.

This individual will have strong business acumen and insight into the healthcare market from the perspective of behavioral and mental health and connect the solutions we provide to promote well-being in the workplace, specifically with the work and life demands of physicians and other clinicians in healthcare organizations.

Duties & Responsibilities

• Lead and develop a small team of account managers while holding them accountable for goals and responsibilities
• Manage and retain an assigned client base consisting of midsize to large organizations by becoming a trusted advisor to key contacts
• Responsible for growing revenue in assigned accounts by building strong relationships and proactively seeking to understand the strategies, dynamics, challenges, goals and needs of the client's business
• Consult, connect and propose VITAL WorkLife solutions, training, and customized consulting engagements to help meet client needs and achieving associated department goals
• Oversee program launch and implementation, communication plans and reporting for all assigned clients
• Conduct regular client meetings to add value to client relationships, grow accounts and proactively identify challenges or issues
• Create new and repeatable strategies and tactics to retain existing business
• Provide strategic client overviews, representing the voice of the client, while using data and business intelligence to identify actionable insights that lead to solution improvements
• Manage client expectations and contribute to a high level of client satisfaction
• Represent the organization in meetings, seminars, conferences, and networking events
• Other duties as assigned such as clinical project work associated with our proven process, budget reviews, and oversight of client satisfaction surveys

Qualifications

Education & Experience

• Bachelor's degree
• 7-10 years of experience in account management or related position
• 5+ years of management experience
• Experience utilizing CRM to accurately capture data and curate business insights and recommendations for clients.
• Experience supporting healthcare delivery organizations, interacting with key decision-makers and a deep understanding of the healthcare industry is a plus

Skills & Abilities

• Compassionate, mission driven, understanding the importance of mental health support
• Ability to effectively lead, manage, and develop a team of account managers while seeing the strengths of their team as value add to the organization
• Self-starter who demonstrates strategic thinking to develop, grow and retain assigned accounts while having deep knowledge of healthcare providers, healthcare institutions and the general healthcare industry
• Ability to make connections and build trust with wide range of internal and external stakeholders
• Highly articulate with the ability to demonstrate value and trust in VITAL WorkLife's solutions
• Outstanding communication skills, negotiation skills, and strong business acumen
• Effective client-facing speaking and presentation skills to C-suite, leaders and employees to educate, persuade and sell complex solutions
• Strong organizational skills and ability to simultaneously manage multiple concurrent priorities
• Creative and resourceful; ability to help VITAL WorkLife meet organizational goals through process improvements and creative problem solving
• Displays VITAL WorkLife's core values of client-centric approach, collaboration, doing the right thing and optimism

Physical Requirements

The physical demands and environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Employee is occasionally required to stand, walk, use stairs, reach, balance, stoop and kneel
• Communicating with others to exchange information in-person, virtually, electronically, and via telephone
• Repeating motions that may include the wrists, hands and/or fingers
• Ability to travel within the United States

EEO Statement:

VITAL WorkLife is committed to hiring a diverse and qualified team. We will not consider any characteristic or category protected by state of federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, parental status, or genetic information.

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