Now Hiring - Mercedes-Benz Group AG - Service BDC Appointment Scheduler in Louisville, KY

We are looking for a career minded individual to join our Service Department’s BDC team!

This is a critical position as the BDC operator may be the first contact our customers have with the dealership.

As a privately held family business earning and keeping the trust of our customers, employees and community is what drives us.

This is a Full-Time position 40 hours per week M-F 7:30am-6pm with an hour for lunch plus every 3rd Saturday 8am-3pm. Work schedule may change based upon business needs.

Requirements:

A positive attitude with a heart-felt service mentality is a requirement for this position.

The successful candidate will be very detail oriented and able to function in a high paced environment while providing excellent customer service. A professional, pleasant, and clear phone voice is needed with a strong desire to assist the customer. You will be working with other individuals performing similar tasks with the same goals, so a team attitude is imperative.

BENEFITS:

• Position eligible for employer-subsidized medical insurance (ACA compliant) – No monthly premium for the employee! Spouse and/or dependents may be added for a monthly premium.

• Dental, vision insurance is available

• Life insurance provided at no cost

• 401(k) with company contribution

• HSA, and short-term disability also available.

• Paid vacation and Holidays

• FMLA extended to employees satisfying federal requirements.

• Employee discounts available on new vehicle purchases and all vehicle service and parts.

• Opportunities for advancement in a professional and respectful work environment

Qualifications and Duties include:

• Customer engagement experience in person and on the phone

• Attention to detail and accuracy

• Strong computer & phone skills - With the Ability to learn and become proficient using several critical software applications

• Prior sales, service BDC, receptionist, call center, or BDC experience preferred

• Appointment setting experience a plus

• Great communication skills

• Able to multi-task under pressure

• Team player

• Must be able to pass pre-employment screens - background and drug test.