Now Hiring - Meridian Bioscience, Inc. - Sales Support Specialist in Memphis, TN

• Critical tasks include (but not limited to): order entry management, customer support, management of the entire order fulfillment process to ensure flawless execution on any orders/projects, and effective complaint resolution.
• Answer phone calls and customer service emails daily
• Manage, aid and direct customer complaints and give customers information about products and services
• Partner with Inside Sales and Business Development team to grow accounts
• Proactively manage pipeline with lead validation and follow-up
• Participate in training as it related to product lines, systems, corporate account, territory, and MLS strategies
• Open and support customer accounts and assist in gathering all pertinent account information
• Generate sales leads by gathering customer information and needs and directing to appropriate Business Development Manager or Inside Sales.
• Handle or direct customer complaints, billing issues, technical/quality problems, etc. to proper area.
• Support Inside Sales team in conducting product promotions including sample activities
• Proactively assist with special projects including but not limited to forecast management, daily/monthly company reported metrics
• Assist in customer proposals, price negotiations, and special projects
• Develop and maintain high value relationships with MLS clients
• Resolve basic questions and answer customer queries such as supplying BDM/Inside Sales contact information, answering product information questions, etc.
• Build sustainable relationships of trust through open and interactive communication both internally and externally
• Outstanding/overdue payment solving, as needed
• Log all incoming customer complaints into MasterCONTROL gathering all pertinent information from Inside Sales
• Log records of customer interactions, queries, and complaints in CRM database
• Assist with the placement of orders, refunds, or exchanges, as needed
• Makes full use of all company systems such as XA, MasterCONTROL, CRM, etc.

• Must have strong time management and organizational skills.
• Sales experience and/or proven track record in inbound sales focused on lead generation and follow-up
• Must be able to quickly and accurately assess the importance of a phone call, email, or document and take appropriate action to involve the appropriate people.
• Must maintain strict confidentiality of extremely sensitive data, records, files, conversations, etc.
• Strong planning skills.
• Self-motivated and able to grasp new concepts quickly.
• Exceptional interpersonal, organizational and communication skills, integrity, sound judgment and decision-making skills.
• Strong written and oral communication skills. (clear, concise and honest).
• Willing and able to multi-task.
• Good analytical and quantitative skills, leveraged by computer skills - MS Office (Word, Excel, PowerPoint)
• Outstanding customer service skills required.
• Ability to work with and influence people without formal authority and to work well with other departments within the company
• Excellent problem solving and teamwork abilities
• Deep understanding of all quality management and regulatory requirements necessary for Life Science and Diagnostics
• Process improvements driven

Desired Behavior, Personal Attributes:

• 
  Customer and market focused, aware, and driven.
• High need and proven ability to set and accomplish goals to deliver results.
• Visionary and strategic, able to perceive growth opportunities.
• Entrepreneurial, driven to successfully convert business opportunities into profit and value
• Innovative, creative, makes connections, curious and always learning.
• Proactive, energetic, a self-starter.
• Forms and values strong interpersonal relationships.
• Attitude and ability to work in team environment, a team builder and effective collaborator.
• Engaging, inspirational, enthusiastic and confident.
• High integrity, sincerity, and standards.

• Bachelor’s degree required, preferably in Life Science field, or a minimum of 5 years in a global Sales Support position in a related industry
• 0-2 years of customer support or marketing experience preferred
• Complete proficiency with Microsoft Office, as well as Database software and internet research skills required. INFOR/XA experience a plus. Appropriate use of Harmonized Codes/USDA IREGS

Requirements:

• <15% travel may be required

• Ability to work on PC including repetitive use of a keyboard and mouse for long periods throughout the course of the work day.