Now Hiring - Pasadena Villa - Healthcare Community Outreach Liaison - ED in Nashville, TN

The Community Outreach Liaison connects clinical partners, clients, and families to appropriate eating disorder clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about eating disorder treatment services. The Community Outreach Liaison at Aster Springs, Nashville, TN supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with clients and families, facility and national leadership teams, and peers throughout the organization.

Outside the organization: Initiates and maintains strong professional relationships with clinical providers, referral partners and vendors, as needed.

Essential Responsibilities

• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates various levels of care to potential clients, families, and referral sources.
• Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Aster Springs – Nashville, TN market area in relation to the client’s individual needs and circumstances.
  • Obtains necessary information to quickly determine viability of potential admission,
  • Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options,
  • Empathically but prescriptively leading callers to the next step of deciding on admission,
  • Determines the clinical and financial viability of potential admissions,
  • Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
• Coordinates with the business office and Utilization Review to determine financing options for potential clients.

Additional Responsibilities

• Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
• Follows established principles of call flow and follow up processes.
• Assists in promoting and ensuring the organization’s mission, goals and objectives are understood and actively supported by the employees.
• Completes all necessary paperwork, record keeping, and reporting related to the admissions process.
• Completes follow-up activities in an appropriate and timely manner.
• Performs other duties as assigned.

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Minimum Requirements

Education and Experience

Position requires a bachelor’s degree, master’s degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Skill Competencies

• Ability to interact with a diverse background and socio-economic levels
• Effectively manages conflict and crises
• Strong problem solving and analytical skills
• Ability to exercise sound judgment and discretion
• Excellent organizational and time management skills
• Successful collaborative skills working with a variety of groups
• Excellent interpersonal and relationship building skills

Odyssey Behavioral Healthcare provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. [company name] reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”