Now Hiring - new south windows - Manufacturing Call Center Customer Service Representative in Tampa, FL
Manufacturing Call Center Customer Service Representative in Tampa, FL
Benefits:
yesLocation:
Tampa, FLFull description of the position
The Call Center Customer Service Representative is responsible for setting up sales appointments. We have a brand-new call center, and we only handle warm, inbound leads, no cold calling or telemarketing. All leads are generated by our marketing team, and they are exclusive to our company!
We offer a great hourly pay PLUS performance-based commission and bonuses. Come be part of the growth here at NewSouth Window!
JOB PURPOSE
Setting and confirming appointments for sales team. Typically requires full familiarity with call center systems and expert knowledge of appointment setting process.
RESPONSIBILITIES
- Set Appointments
- Handles high volume of customer queries regarding our products and services. Sets qualified appointments for sales team.
- Qualify Each Customer.
- Sets clear objectives for each sales call or meeting; asks relevant questions to evaluate the customer’s level of interest and to ensure customer meets minimum qualification criteria.
- Customer Relationship Management (CRM) Data
- Accurately records all appointment data. Schedules follow-up actions and enters relevant information into the customer relationship management system after each contact with a customer.
- Masters Sales Conversations
- Works with full competence to navigate customer objections, sells the value of our in-home presentation, and overcomes challenges related to setting qualified appointments.
- Meet or Exceed Goals.
- Works to reach performance levels set by company in order to reach organizational goals. For example, hits target appointment numbers, sales goals, and efficiency metrics.
SKILLS
- Navigates Customer Challenges
- Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization.
- Resourcefulness.
- Secures and deploys resources effectively and efficiently. For example, identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.
- Customer Service.
- Provides a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include confirming appointments, following up with
BENEFITS
We offer a generous benefits package. Eligibility for these benefits is following 90 days of employment.
- Health, Dental and Vision insurance.
- Matching 401k program.
- Reimbursement Accounts: contributions are on a pre-tax basis.
- Short Term and Long-Term Disability.
- Company-paid Life Insurance of one-time salary and the option to purchase supplemental life insurance for yourself and eligible dependents.
- Employee Assistance Program.
- 100% tuition and book reimbursement for an “A”, 75% reimbursement for a “B”
- 8 holidays recognized plus one floating holiday.
We are a Drug-Free Environment and conduct background checks.
Apply directly through our website for immediate consideration for this amazing opportunity!
To learn more, visit [please apply online]
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new south windows
51 to 200 Employees
2010
Consumer Product Manufacturing
Manufacturing
www.newsouthwindow.com
$25 to $100 million (USD)
3 Yes (amount not posted)
new south windows
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new south windows
3 Yes (amount not posted)