Now Hiring - Alleviate Financial Solutions - Financial Services Sales Trainer in Irvine, CA

General Summary:

Responsible for training and developing new hires on topics including but not limited to, all Alleviate Financial processes, policies, and debt settlement products to meet department goals.

Essential Duties:

• Prepare newly hired Debt Advisors through new hire orientation
• Oversee Alleviate Sales training programs to ensure maximum effectiveness
• Work closely with Director of Sales on current training material and consistently update for accuracy
• Work closely with Human Resources and Recruiting to help hire and onboard new Sales Staff
• Act as a go-to person for newly hired Debt Advisors primarily during their first 90 days of employment
• Conduct Sales video Training class, typically lasting 2-4 weeks for all new hires which includes but isn’t limited to, company introduction, financial literacy, sales processes, underwriting guidelines, and lead management
• Conduct exercise sessions for new hires after sales begin - up to 1 hour, daily topic sessions
• Develop individual coaching plans and provide assistance for all new hires
• Weekly call coachings with new hires
• Track daily attendance of all new hires
• Communicate new hire KPIs including but not limited to: talk time, excessive breaks, dial attempts, notes on files, lead disposition/management, login times, conversion, active rate percentage, first pay clears, payment dates within 14 days, missed calls, deals/debt per day, general behavioral-related trends
• Work with new hires on troubleshooting specific files such as leaving notes for Underwriting and other departments
• Continuously coordinate with all other members of Sales Management Team regarding next upcoming Sales class/initiative

Other Responsibilities:

• Delivers sales presentations to key clients in coordination with sales representatives
• Meet with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals
• Continuously improve through feedback
• Attend training and department meetings
• Other duties as assigned

Job Specifications: (Knowledge, skills, abilities and experience normally required for competent performance)

Education and Knowledge

• High School Diploma or GED required
• Knowledge of debt settlement required

Experience

• 2+ years’ experience in sales
• 2+ years experience of training or management experience

Skills and Abilities

• Willingness and commitment to foster growth on an inside Sales Team
• Ability to multitask and adapt to ever-changing and evolving Sales environment
• Excellent Customer Service and Communication Skills
• Ability to use company Phone system, Freevoice, and CRM, Debt Pay Pro
• Computer literacy
• Highly motivated and target driven, with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to audience needs
• Ability to sell and influence others
• Excellent knowledge of MS Office

This position is primarily in-person at our Irvine, CA location. Candidates must be willing to commute to our office to hold live trainings.

Compensation: $65,000 - $75,000 depending on experience

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

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