Now Hiring - Community First Igloo - Professional Services Customer Support and Sales Associate in Jacksonville, FL

Full description of the position

[Customer Support and Sales Associate] Expert T’s Division of C3 Media Group LLC

Our vision

Expert T’s is the Screen Printing & Embroidery department of C3 Media. We deliver high quality products with excellent customer service quicker than most in the industry. The C3 family offers companies around the globe a single source for all their screen printing, embroidery, banner, sign, and promotional needs. The Expert T’s division specializes in the printing and embroidery of T-shirts, Performance Shirts, Jackets, Hats, and Promotional Items. Join our team and help companies worldwide promote their business with quality gear that delivers on-time.

The role

The Customer Support and Sales Associate is the main liaison between production and our customers. This position reports to the Director of Operations and is responsible for providing detailed quotes and initiating the order process. A successful Customer Support Associate has excellent written and verbal communication skills and is detailed-oriented. This position requires excellent organization skills, and the ability to multi-task like a champ.

Key responsibilities

· Assists walk-in/phone/email customers with order placement and quotes

· Evaluates customers’ needs and budget to provide meaningful suggestions

· Manages the data entry, purchasing of supplies, and artwork associated with custom orders

· Prepares artwork files in Adobe Illustration for screen printing or digitizing for the best production results

· Maintains accurate files for artwork proofs and invoicing

· Liaison between production and customer, addressing order concerns or issues in a timely manner

· Uses a variety of marketing and selling techniques to increase opportunities with key accounts

· Establishes meaningful relationships with key accounts to encourage long-lasting partnerships

· Tends to show room, keeping a tidy and engaging space for customers

· Remains informed and up to date on vendor catalogs and offerings

Job details

· Permanent full-time role based out of our 711 Cassat Ave office

· Monday – Thursday 7am – 6pm

· No Weekend hours

· Overtime is rare but may be required on special occasions

· 0% travel required

Key skills and experience required

· 3+ years of proven retail and wholesale customer service experience, sales experience a plus

· 2+ years inventory management and purchasing experience

· Adobe Illustrator experience highly preferred

· Organizational skills with high attention to detail

· Strong verbal and written communication skills, as well as mathematical skills

· Must be able to sit, crouch, bend, and kneel for extended periods of time

· Must be able to lift 50lbs.

Benefits

· Medical Insurance, Vision Insurance, Dental Insurance, Supplemental Insurance, 401K, PTO, Holiday Pay, and additional perks for being a part of the Jacksonville Icemen and Community First Igloo family

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender, martial or veteran status, or any other protected class.

Drug-Free and Alcohol-Free Workplace

We are seeking employees with a can-do attitude, and willingness to step up to get the job done! If this sounds like you, we look forward to hearing from you.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years

Shift:

• Day shift

Weekly day range:

• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Jacksonville, FL 32205: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location