Now Hiring - Douglas Dynamics, Inc. - Inside Sales/Customer Service Representative in Milwaukee, WI

Full description of the position

WHO WE ARE:

Douglas Dynamics is North America’s premier manufacturer and upfitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life.

We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.

HOW WE DO IT:

Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:

• Be Customer & Results Driven
• Anticipate the Possibilities
• Collaborate & Care
• Communicate Responsibly
• Develop Self & Others
• Get Better Every Day

WHAT WE OFFER YOU:

• A fulfilling career with the ability to contribute to an Industry leader
• A comprehensive suite of benefits
• Competitive salary commensurate with experience
• A generous 401k match
• Profit sharing for all full-time employees

HOW YOU'LL MAKE A DIFFERENCE:

• Receive telephone calls and answer questions pertaining to inventory availability, order status, ship dates, vehicle applications, distributor location referrals, pricing, invoice inquiries, product inquiries, freight inquiries, promotions and programs, and literature requests.
• Provide proper follow-up by returning all customer inquiries promptly.
• Process orders received via telephone, fax, e-commerce, e-mail, and postal mail into TCM (ERP System). Solicit sales of new or additional services. Maintain customer files via hard copy and electronic format.
• Help manage an effective and cost sensitive freight schedule by working closely with direct supervisor and scheduling coordinator of the Milwaukee and Rockland Customer Support department (where applicable).
• Maintain superior customer service by tracking missing orders, answering / correcting complaints concerning billing, service rendered, shipping errors, shipping damage and freight claims, shortages, and returning voice mail messages. Timely and thorough recording of pertinent errors into CARMA database and generation of RMA records when appropriate.
• Refer customer concerns of service or product failure to the designated department for investigation.
• Gather materials needed to produce (program/promotional) mailings to distributors. Ability to assist/manage/implement other projects as needed with minimal supervision.

WHAT THIS ROLE NEEDS:

Education:

• High School diploma, and one to three years related experience and / or training; or equivalent combination of education and experience. College degree or equivalent experience preferred.

Related Skills and Knowledge:

• Developing Traffic/Shipping industry knowledge.

Computer Skills:

• Developing ability to utilize multiple computer software programs including Microsoft Outlook, Microsoft Excel, and Microsoft Word.
• Developing ability to effectively utilize ERP system and proprietary software to conduct searches, answer questions, produce reports, provide order details, shipping schedules, etc.
• Developing ability to effectively utilize CRM software to conduct searches, answer questions, produce reports, and record relevant customer interactions.
• Developing ability to navigate and utilize company and related industry websites and software such as eCommerce, CARMA database, Match programs, etc

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

Job Type: Full-time

Pay: $42,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Milwaukee, WI 53223: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location