Now Hiring - Little Rapids Corporation - Account Manager in Green Bay, WI

Full description of the position

Basic Position Objective Statement:

The Customer Care Specialist acts as the primary contact between external Customers and internal departments. This position will be responsible for exhibiting ownership of key strategic accounts and managing day-to-day activities on all assigned customer accounts.

Safety Philosophy:

Little Rapids Corporation will manufacture products in a manner that respects the safety and health of our associates, the environment, and the communities in which we operate. We believe that every Associate plays critical role in creating a safe work environment by exhibiting personal safe behaviors. To be successful as a company, we will have exemplary safety performance.

Principal Responsibilities and Accountabilities:

Customer Care Responsibilities

· Acknowledges receipt of Customer PO’s and perform all duties related to processing orders through our facility (such as order entry, item setup, approval process for artwork, generate product specifications and invoicing).

· Provides complete and immediate communication of order schedules and possible delays to Customers and Sales Staff.

· Provides information to Customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Shipping Schedules, Invoices and Inventory Reports.

· Manages sub-contracting business with appropriate guidance.

· Provides sales management with customer reports using MicroSoft Excel and Business Intelligence tools

· Uses creative problem solving to achieve customer objectives.

· Be an active participant in the daily production meetings and training sessions as required.

· Identifies and communicates Continuous Improvement opportunities.

· Develops project timelines and monitors to ensure acceptable action is achieved.

· Performs other job duties as assigned.

Inside Sales Responsibilities:

· Establishes strong, multi-level relationships with existing strategic Customers.

· Acts as the direct, primary face-to-face contact to the customer.

· Assists in execution of business strategies as related to strategic accounts.

· Attends Customer meetings and functions as requested.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA

Knowledge, Education and Training Qualifications and Certifications:

High School/G.E.D.

Associates Degree desirable.

Key Functional Competencies and Qualifications:

· Excellent oral and written communication skills as well as interpersonal skills at all levels of the organization.

· Minimum three years in account management and customer service experience.

· Experience in a manufacturing environment to include knowledge of shipping, distribution and integrated order entry system(s) - Preferably JD Edwards / Oracle.

· Strong organizational skills with ability to manage multiple priorities while being detail oriented, accurate, and able to work in a fast-paced environment.

Key Performance Competencies:

· Demonstrated ability to work effectively within a culture defined by LRC’s core values of achievement, teamwork, innovation and respect.

· Effective verbal and written communication skills are required.

· Ability to build strong win-win relationships with customers.

· Must have the ability to travel 10% (air/land). Valid driver’s license required.

Physical Requirements:

The ability to work in a normal office environment to include: sitting or standing for long periods of time, operating various standard office equipment, carrying paper documents/files, reaching and bending, speaking on the telephone, walking through our manufacturing plant, and wearing required personal protection gear (i.e. hearing, eye and foot protection).

EOE including disability/veteran

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: One location