Now Hiring - Floral Hills Funeral Home and Cemetery - Sales Associate in Kansas City, MO

Full description of the position

SALES ASSOCIATE

Service Corporation International

When it comes time to create a funeral service befitting your loved one, you want a provider with experience and compassion. Floral Hills Funeral Home and Floral Hills Cemetery have served families in and around Kansas City, Missouri, since 1954. Working together, Floral Hills Funeral Home and Floral Hills Cemetery allow you to take care of all your funeral and burial arrangements.

Job Description

• JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education/Experience

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license required in Missouri and Kansas

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Work Remotely

• No

Job Type: Full-time

Pay: $8.00 - $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

License/Certification:

• Driver's License (Preferred)

Work Location: One location