Now Hiring - Alohilani Resort Waikiki Beach - Food And Beverage Group Sales Coordinator in Honolulu, HI

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. [please apply online] Location:

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

Overview:

The Group/Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Group/Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Responsibilities:

• Answer telephone and email messages. Respond accordingly.
• Prepare and process all Purchase Orders for the department
• Prepare (and balance each month end) accruals and overall expenditures on behalf of the department
• Open and distribute mail as directed.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Filing of all pertinent correspondence in a timely manner.
• Type all correspondence pertaining to department.
• Maintain adequate inventory of office supplies.
• Responsible for the smooth operation of the office.
• Type and distribute meeting minutes as directed.
• Maintain trace file as needed.
• Assist in scanning/copying/faxing/mailing.
• Greet guests/clients/employees when necessary.
• Attend meetings/training as required by management.
• The Group Sales Coordinator will support the Sales Team to ensure that they have the tools, supplies and resources that they need to deliver exceptional customer service
• The Group Sales Coordinator is responsible for assisting with selling guestrooms, meeting rooms and additional services to companies or groups as needed
• Duties may also include conducting site inspections, soliciting, and generating new and repeat business, maintaining organization of office files and reports and preparing written correspondence
• Responsibilities also include working with operations staff to ensure a high level of customer satisfaction and achieve revenue goals
• Perform general administrative duties for the Sales Team
• Promptly answer telephone calls and communicate relevant account information to managers and departments
• Prepare and distribute sales-related documents throughout the sales process, including proposals, contracts, banquet event orders (BEO’s), room requests and amenities
• Enter, retrieve, reconcile, and verify information such as commissions, leads and third parties
• Input group details and bookings into Delphi and other related sales systems
• Create and maintain Sales files
• Create Sales kits, track inventory of collateral and restock supply as appropriate
• Greet and assist clients upon arrival and throughout their stay
• Coordinate client events, working with our Operations team to reserve meeting and banquet space and ensure event set-up, food and beverage, and equipment needs are to the client’s satisfaction
• Assist with reservations, when needed
• Maintain up-to-date knowledge of the competitors’ products to include new inventory, rate shops
• Other duties as assigned by the Director of Sales and Marketing.

Qualifications:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• At least 2 to 4 years of progressive experience in a hotel or related field preferred.
• College course work in related field helpful; College degree preferred.
• Excellent computer knowledge/skills required; previous Delphi experience strongly preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.