Now Hiring - Dapper Lighting - Sales and Customer Service Manager in Las Vegas, NV

Full description of the position

Sales and Customer Service Manager - Las Vegas, NV

About the Company
Dapper Lighting is a team of car enthusiasts with a passion for motorsports and the joy of driving. The love for turning wrenches and upgrading our own personal cars led us into our journey to create not just high performance lighting products, but aesthetically pleasing systems that held on to that 'classic' feel. Using state of the art design equipment, Dapper Lighting takes modern lighting technology and pairs it with durable components that guarantee outstanding performance without sacrificing the timeless look of your ride.

Every set of headlamps we sell is handmade in the USA by our team to your specific requests. We confidently stand by our products performance and reliability with a 5-year warranty on most products. If we wouldn't run it on our cars, why would you?

This is what makes us The Most Trusted Name in Classic Car Lighting.

Job Description

At Dapper Lighting, we are proud to offer innovative lighting solutions that meet the needs and wants of the classic car customer and market. To help us continue growing our product line, we are in search of an experienced Sales and Customer Service Manager to build up our sales and customer service team. You are a skillful and technical salesman with high and low level sales knowledge and experience. You’re highly organized, can strategize a sales roadmap, implement sales objectives and forecasts, and develop a national sales program through field sales action plans. You also are a master at helping the customer. You recognize each customer, B2C or B2B has specific needs and you can cater to each appropriately and in a way that represents our company to the highest standards.

Key Traits

• Leading by Example. You are on the floor helping with sales calls, sorting out customer issues, holding staff accountable to the company standards and pushing team members out of their comfort zones to constantly improve in their role.
• Customer First. The customer is always right... Usually. Utilize your best judgment and assess situations when a manager needs to step in to help or to mitigate situations.
• Stay Hungry. In the best interests of Dapper Lighting, you take the initiative to ensure that the company does not miss any opportunities for growth and development.
• Organized. The flow of all orders needs to be organized, monitored, and kept on a timely schedule. It is your responsibility that orders are driven to the point of completion. This entails isolating issues that may hinder that timeline, removing obstacles, and finding solutions.

Objectives of this Role

• Develop national sales plans
• Build upon and create new B2B relationships
• Manage and enforce pricing standards
• Manage order status tracking
• Manage all incoming and outgoing customer leads and inquiries
• Manage all incoming technical support requests and inquiries
• Implement, document, and enforce processes to standardize sales and customer service practices and processes

Daily and Monthly Responsibilities

• Lead weekly meetings regarding sales, order status, and key topics
• Manage, build, and grow existing and new B2B relationships
• Develop and execute quarterly/annual national sales plans
• Deploy, implement, and enforce promotional pricing
• Recruit, interview, and hire quality coachable sales team representatives
• Sales training for sales and customer service roles
• Technical staff training for customer support roles
• Create SMART goals, train, mentor and monitor the performance of sales team representatives
• Appropriately manage the Customer Service and Sales budget
• Coordinate with product/marketing teams to launch new products, provide product feedback, create product educational tools, and cover overlapping brand building strategies

Required Qualifications

• Bachelor’s degree
• Experience in Zendesk or similar CRM software
• Experience in planning and implementing sales strategies
• Experience hiring and managing direct reports
• Fully Proficient in Word and Excel
• 2 Years Minimum Experience in Aftermarket Automotive Industry

Job Type:

• Full Time at 40hr/week
• 8:30AM-4:30PM M-F

Compensation

• $22.00-$29.61/hr + Bonuses
• Paid Time Off + Paid Holidays

Job Type: Full-time

Pay: $22.00 - $29.61 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 2 years (Required)
• Aftermarket Automotive Industry: 2 years (Required)

Work Location: One location