Now Hiring - Thigpen Heating & Cooling, Inc. - Residential Sales Coordinator in Jacksonville, FL

Full description of the position

About us

Thigpen Heating and Cooling is a second generation HVAC company and Jacksonville's most trust.

We strive to employ only the highest caliber technicians, mechanics, sales and support personnel. We are a drug-free company and complete background checks on all new personnel. We now have over 75 employees and more than 40 vehicles in our fleet.

Primary Job Function: To schedule sales appointments and assist sales personnel in closing jobs. To assist the sales department in maintaining a positive, productive open line of communication between the customer, and all company departments. The sales coordinator will act as a liaison between customer and the company, making sure that customer needs are met.

Reports To: Sales Manager

Daily Duties:

• Take & schedule incoming sales appointments
• Assist Comfort Consultants in closing jobs through phone calls, discussion and showroom assistance.
• Process all sales related packet information daily - job progression form to be completely filled out.
• Process all finance documents & schedule with customer for signage.
• Provide assistance in completing job packets.
• Maintain daily / monthly commission totals, update daily.
• Pull permits and schedule inspections
• Schedule subcontractors
• Act as a liaison between Customer & Comfort Consultants.
• Happy call or thank you cards to the customer.
• Resolve customer differences.
• Design & mail Customer thank you gifts.
• Prepare weekly, monthly, yearly sales reports: Sales report, Lead Closing report, Lead source report.
• Create any reports deemed necessary to track sales information.
• Maintain literature inventory, presentation and stamping with company name & phone.
• Assist Sales Manager
• Take service call requests as needed.
• Necessary back up on phones
• Weekly update to Customer Satisfaction Survey, Customer name & address for jobs installed.
• Other duties as assigned.
• Performance Indicators: Certain key business indicators will measure the effectiveness of the Inside Sales Coordinator. These include the following:
• Number of jobs not forwarded to operations within one day due to incomplete or incorrect packet information for longer than one day.
• Number of payments held up as a result of not preparing finance documents timely or correctly.
• Timeliness in follow up with customer when job is complete, to be done within three days of installation.
• Timeliness of reports.
• Organization of dispatch of Comfort Consultants to appointments
• Timeliness in responding to scheduling of appointments from home shows, etc.

Job Type: Full-time

Pay: $36,249.53 - $42,655.35 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Travel reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL 32207: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location