Now Hiring - Fields Auto Group - Service Business Development Coordinator in Jacksonville, FL

BUSINESS DEVELOPMENT CENTER JOB DESCRIPTION – SERVICE

Customer Care Representative

Overview:

To provide phone support for the service team in assisting customers with various needs and to create a realistic expectation of excellence.

Duties (inbound calls):

• Scheduling Service Appointments (including valet appointments)
• Assisting with alternate transportation needs
• Answering basic service questions
• Answering basic pricing questions
• Assisting customers with parts pricing
• Assisting customer with labor pricing
• When necessary, directing customers to the correct department (Collision, Technology, Roadside Assistance, etc.)
• Coordinating recall appointments

Duties (outbound calls):

• Perform “day after” service calls
• Call customers to schedule recalls
• Call customers to schedule declined service
• Contact customers with special parts orders

Both inbound and outbound calls are script driven

FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort. If our current openings don't match your skill-set and you have an interest in working with the Fields Auto Group, please contact us at [please apply online].

What We Offer

• Medical
• Dental
• Vision
• Short and Long Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Competitive wages
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Discounts on products and services

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required use hands to finger and reach with hands and arms; and talk or hear.
• The employee frequently is required to sit in an office environment.

Work Environment:

• While performing the duties of this job, the employee is in an office setting.
• The noise level in the work environment is usually moderate.