Now Hiring - Exact Billing Solutions - Professional Services Patient Advocate in Fort Lauderdale, FL

Full description of the position

Exact Billing Solutions-Lauderdale Lakes, FL

Who We Are

Exact Billing Solutions is a team of professionals in the medical billing field with a specialty in the substance abuse and mental health fields of health care services. We have extensive industry knowledge, an understanding of the specific challenges of this market and we stand by our commitment to offer outstanding services to our clients.

Patient Advocate/Inside Sales

We are looking for a Patient Advocate/Inside Sales Specialist with experience in obtaining single case agreements or out of network exceptions from health insurance organizations. The specialist must be comfortable negotiating and advocating with insurance companies to obtain the patient the service authorization.

Manage relationships with patients, serving as the key point of contact, from initial lead outreach to when onboarding is ultimately made.

This position requires the specialist to foster and maintain a positive relationship with the patient and their family throughout the process from initial phone call, through authorization, to final onboarding of the patient into care.

Prior experience working with mental health, autism treatment, applied behavior analysis, developmental disabilities is preferred. This person will have previous experience in obtaining single-case agreements and have strong knowledge in the different levels of care for behavioral health.

RESPONSIBILITIES

· Interviews clients on admission, records required personal information, secures signatures, and prepares and supplies patient data to appropriate departments.

• Negotiate reimbursement rates with payors
• Contact clients to discuss authorization status

· Be knowledgeable about the services the company offers

· Identify prospective clients, lead generation and conversion

· Contact new and existing clients to discuss needs

· Emphasize the features of services to highlight how they meet the client’s needs

· Answer questions about the services

· Negotiate prices and terms and prepare service agreements

· Collaborate with colleagues in many different sectors

· Maintain contact lists and follow up with clients to continue relationships

KNOWLEDGE, SKILLS, AND ABILITIES

· Comfortable working in a high-pressure sales environment with

· Proven work experience as a sales representative

· Excellent knowledge of MS Office

· Familiarity with BRM and CRM practices along with ability to build productive business professional relationships

· Highly motivated and target driven with a proven track record in sales

· Excellent selling, communication, and negotiation skills

· Prioritizing, time management and organizational skills

· Relationship management skills and openness to feedback

EDUCATION/EXPERIENCE REQUIRED

• 1 year of healthcare experience preferred
• 1 year of inside sales experience
• 1 year experience in an admissions based setting preferred
• Inside sales/patient advocate experience (required)
• Behavioral health experience preferred

Exact Billing Solutions Culture

Exact Billing Solutions is a supercharged environment propelled by collaboration through our philosophy: “Empowering Your Ambition.” The expectation for each team member is to provide a highly supportive high-performance work environment. Exact Billing Solutions team members are charged with:

• Identifying challenges and collaborating with team members to devise creative solutions and measurable outcomes
• Motivating team members to be their best while holding them accountable to maintain the company’s excellent service standards
• Establishing and maintaining open and honest communication, always sharing information
• Continual learning, teaching and development
• Leading and driving initiatives to completion

Technology

Technology is an essential part of managing the needs of our business. Team members are expected to use the instruments and systems identified as efficient and effective methods to manage day-to-day operations in their role. We encourage feedback on new and emerging systems and/or instruments that may promote more efficiencies and better performance.

HIPAA

Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team members are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks.

Reports all suspected violation of company’s HIPAA policies or procedures to Human Resources.

Environmental Stewardship and Safety

• Team members are expected to adhere to facility safety requirements, report unsafe practices or equipment, and, if applicable, use the appropriate protective equipment as needed.
• Depending on role, and during the daily course of duties, team members may have to lift, twist, pull or push. Team members must be able to manage these activities up to 60 lbs.
• Any accident or incident must be reported immediately to a member of management for proper recording.

Candidates must meet the company’s hiring criteria to include a pre-employment background investigation and drug test. We are an Equal Opportunity Employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

We offer a competitive compensation and benefits package including a base salary with performance-based incentives, medical, deal, vision, short/long-term disability, life insurance and 401(k).

Team Members excluded from Federal Healthcare Programs.

Exact Billing Solutions operates facilities that receive federal funding and may not employ or contract with an individual or entity that has been excluded from health care programs (for example, Medicare or Medicaid). Accordingly, if a team member or agent has been excluded from or is under investigation and may be excluded, they must notify a member of management immediately.

Exact Billing Solutions is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We embrace diversity and inclusion in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday-Friday 8:30am-5:00pm

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fort Lauderdale, FL 33319: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Behavioral health: 2 years (Required)
• Inside sales: 3 years (Required)
• Utilization review: 3 years (Required)

Language:

• Spanish (Preferred)

Work Location: One location