Now Hiring - Coffman Group - Client Success Manager in Overland Park, KS

Full description of the position

Title: Client Success Manager

Role: Ensure Implementation of Sandler across our client’s organizations

Full-time

Compensation to be salary plus bonuses.

Position Objectives

• Building relationships with clients
• Ensuring/ measuring engagement and client satisfaction
• Supporting Outside Sales
• Identify areas within our client based to cross sell/ upsell our full depth of offerings.

Key Responsibilities Areas

Manage Client learning management system Sandler Online

• Maintain/Update and create scheduled reinforcement learning assignments.
• Manage Sandler Certification program for clients. Update instructor led training records and certification completion.
• Onboard clients into using Sandler Online.

Account Management

• Create, build, and enhance client relationships.
• Conduct client touch calls on progress, lessons learned or upcoming events.
• Survey clients for feedback using survey monkey (or other)
• Facilitate and/ or attend quarterly review meetings with client leadership.
• Generate and capture client testimonials.
• Facilitate introductions/referrals to and from clients

Support Outside Sales

• Administer DISC/Outmatch assessment PINS and Team reports
• Conduct assessment report overviews with clients once trained
• Assist clients with any tools or material from sessions.
• Support in onboarding clients. (Understanding schedule of events, session links, best practices etc.)
• Support client journey/curriculum
• Participate in necessary public/private training sessions.
• Identify upsell/cross sell opportunities for clients and notify sales rep.

Continuous Growth and Process improvement

• Learn Sandler core concepts and philosophies.
• Establish network and regular communication with other Sandler Client Success Managers
• Document and refine cookbook and processes as needed.
• Participate in Sandler Conferences.

Attributes of a good fit:

Someone who is self-starting, self-directed, growth minded and self-motivated. Must possess strong attention to detail, process orientation and excellent organizational skills.

Experience with the following technology/software:

• Zoom
• HubSpot CRM
• Microsoft Suite
• Vidyard
• LMS systems

…or similar programs that will provide a quick ramp up time to these backbones of our business.

HUGE bonus if they have previous Sandler knowledge.

The ideal candidate will also have the following natural tendencies that reflect our culture/core beliefs:

• Super curious
• Always learning
• Thinks three steps ahead of what is needed
• Proactive
• Team player
• Believes in doing 10x more than what is expected

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Paid time off

Experience level:

• 5 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Overland Park, KS 66202: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Overland Park, KS 66202