Now Hiring - Empire Auto Sales - Bilingual Sales $20 an hour plus bonuses in Bradenton, FL

Full description of the position

Job Summary:
Fast Paced Auto Dealership is looking for bilingual sales/marketing candidates. Must be able to communicate effectively with customers and create marketing materials (digital and traditional) to expand customer base.

Job Functions:

• Greet customers and answer any questions relating to inventory
• Utilize different forms of media to advertise dealership
• Inbound and outbound collections and customer calls
• Data input and maintenance of current dealer software systems including sales, accounts receivable, inventory, repair and customer information
• Office organizational duties such as paperwork, filing, bill pay, cleaning etc.

Key Job Responsibilities

• Calls and responds to requests and calls from customers related to inventory as well as payments and collections
• Identifies and responds to customer needs based on designated procedures of account/client
• Makes attempts to resolve issues and deescalate problems with dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of extenuating circumstances
• Tracks call related information of each call received and made for auditing and reporting purposes

Other Related Duties

• Escalates calls to supervisor when necessary and appropriate
• Maintains and updates customer information as necessary
• Provides support and assistance as needed
• Files and organizes all relevant paperwork and information
• Assists with Tag Work information to ensure it is processed in a timely manner.
• May perform other client specific duties as necessary and required by program/account
• Other duties as assigned

Qualifications
Minimum Education and Experience:
* High School Diploma or GED required
* Customer service/sales experience
* Phone related customer service
* Sales experience
* Familiarity with Microsoft Windows, Word, and Excel applications*
* Fluency in Spanish preferred but not required
* Other client specific requirements as necessary

Knowledge, Skills and Abilities:
* Knowledge of product/procedures
* Ability to use phone and computer systems
* Customer Service skills
* Strong interpersonal skills
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Patience/empathetic
* Mental Acuity
* Conversational
* Confident/Assertive
* Demonstrate a positive attitude

Benefit Conditions:

• Waiting period may apply

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Administrative Support/Sales/Collections: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location