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Now Hiring - IMG Academy - Education Chat Support Specialist (Sales) in Bradenton, FL

Education Chat Support Specialist (Sales) in Bradenton, FL

IMG Academy
Base Salary $34K - $49K
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Education

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Education & Training Services
To Whom Education

Location:

Bradenton, FL
3.3

Full description of the position

Job Description
Job Title: Chat Support Specialist
FLSA Status: Non-Exempt
Department: Outreach (Sales)
  • This position is located in Bradenton, Florida and is not a remote position.
Position Responsibilities
  • Manage online chat and responsible for real time assistance ranging from potential sales opportunities, customer requests, and solving customer concerns and issues
  • Assist in lead generation by proactively reaching out to website visitors while acting as a bridge to Advisor sales conversions
  • Utilize customer service skills to solve real time issues while maintaining high level knowledge on Academy products and personal to transfer if needed
  • Partners with Management on customer and product issues to identify trends that may affect customer satisfaction levels while tracking chat KPI’s to provide a better overall customer experience
  • Demonstrate technical selling skills and product knowledge in all areas of IMG Academy
  • Properly and effectively use the necessary CRM software to add data, confirm correct information, and better help in transferring to correct department or Sales Advisor
  • Educate customers about terminology, features and benefits of various IMG Academy products
  • Provide support and cover for other advisors including tours with prospective families, teams, groups and at times language translations
  • Maintain a thorough knowledge of IMG Academy campus
  • Determine customer needs and expectations while making expert recommendations to maximize the customer’s experience
  • Manage time effectively, meeting personal and company goals and working effectively with other members of the advisor team
  • Attend regular Sport Advisor team meetings and supporting peers, as needed
  • Maintain close relationship with related departments on campus to ensure proper client transition from sale to participation
  • Adhere to all company policies, procedures and business ethic codes
  • Other duties as assigned
Qualifications
Knowledge, Skills and Ability
  • Marketing, Sports Marketing, Sports Management or related business majors preferred
  • 0-1 years of customer experience preferred
  • General knowledge of sports and athletics
  • Experience with online chat
  • Experience with MS Office
  • Desire to work collaboratively with colleagues
  • Excellent written and verbal communication skills
  • Attention to detail
Preferred Skills
  • Bilingual
  • Master’s degree in Sports Management, Business or related field.
Physical Demands and Work Environment
  • Ability to work flexible hours to include nights, weekends and holidays is required
  • Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
  • Should be able to handle outdoor temperatures for a reasonable period of time.
  • Must be able to move around campus which includes gym, turf, fields, etc.
Background Requirements
  • Requires a background check upon offer
  • Requires a drug check upon offer
Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.
IMG Academy
Company Size
501 to 1000 Employees
Founded
They Sell
Education & Training Services
To Whom
Education
Website
www.imgacademy.com
Revenue
Unknown / Non-Applicable

IMG Academy is currently hiring for 9 sales positions
IMG Academy has openings in: FL
The average salary at IMG Academy is:

9 Yes (amount not posted)

IMG Academy
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IMG Academy

IMG Academy is currently hiring for 9 sales positions
IMG Academy has openings in: FL
The average salary at IMG Academy is:

9 Yes (amount not posted)