Now Hiring - The Northwoods Corporation - Professional Services Insurance Assistant Account Executive in Rochester, NY

Full description of the position

The Northwoods Corporation is seeking an energetic, friendly, organized Assistant Account Executive to join our team!

As an Assistant Account Executive you will support our Account Executives and Sales Team by servicing the needs of our clients. You will be responsible for handling a fair amount of incoming phone traffic and assisting our customers with their billing and non-coverage related questions/requests.

Here at The Northwoods Corporation we have 13 office locations spread throughout New York State. We are a family owned and operated company that employs over 60 valued staff members, most of whom have been with us for over 15 years. We pride ourselves in providing a family like atmosphere and giving our employees the tools needed to grow!

Assistant Account Executive Responsibilities:

• Prepare automobile identification cards, handle payments, process changes to policies and other daily service needs for our clients as assigned through various means within our organization.
• Greet and assist clients who walk into our office for assistance.
• Maintain and document client files in appropriate systems to support Agency document management and quality control procedures.
• Establish and maintain relationships with internal and external customers to ensure quality service and customer satisfaction of clients and our producers.
• Adhere to applicable Agency procedures, workflows and servicing timelines to meet client needs, while minimizing risk to the organization.
• Process changes for our customers on company websites and other platforms as necessary.
• Complete other related duties as assigned.

Assistant Account Executive candidates ideally possess:

• Customer service experience (preferred)
• Strong verbal and written communication skills
• Proficiency with pertinent word processing and email management
• Ability to assist customers over the phone or in person
• Positive attitude, even in a fast-paced environment
• Organized and proactive in problem solving
• Ability to work independently or on a team
• A passion to make customers and coworkers feel important and valued

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Work Location: One location