Now Hiring - PureSpectrum - Professional Services Account Manager in Rochester, NY

Full description of the position

Who We Are:

PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption.

In just five years since the company’s inception, over 32 million online interviews have been sourced from PureSpectrum Marketplace. PureSpectrum also developed the industry’s first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Great Place to Work (2022), Fortune 100 Best Workplaces (2022), MR Supplier of the Year (2021), Inc. 5000 (2021 & 2022), Grit Top 50 List (2021 & 2022), and Deloitte’s Fast 500 (2020, 2021 & 2022). PureSpectrum believes its success stems from its talent density and industry-leading quality.

The Opportunity:

PureSpectrum is seeking an Account Manager to join our east coast client team. An Account Manager is a key point of contact for existing clients and defines the PureSpectrum experience for our user base. In this role, you will be responsible for managing a defined territory with a revenue quota focused on growth and retention. The job requires an organized, detail-oriented individual who can successfully manage multiple clients in a fast-paced, dynamic environment.

Location: East Coast, Remote

Your Responsibilities:

• Build effective, professional working relationships with our clients by providing them guidance and recommendations when appropriate
• Find creative solutions to solve customer needs as they arise
• Proactively support existing account relationships to provide best in industry client experience
• Partner with Client Development to onboard new clients and platform users
• Report on key performance metrics
• Combine critical thinking and analysis with software resources to efficiently execute responsibilities
• Collaborate with other Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives.

Experience:

• Candidates must have 3+ years of account management experience specifically at a Market Research Supplier
• Bachelor's degree in related field or equivalent education/professional experience required
• Excellent and effective verbal and written communication skills
• Strong follow-through skills
• Well-developed time management and multi-tasking skills
• Solid judgement and decision-making abilities
• Knowledge of project management tools and concepts
• Strong analytical aptitude, results oriented mindset with great attention to detail
• Proficiency with MS Word & Excel and familiarity with CRM based solutions (i.e, Pipedrive, Salesforce, NetSuite, etc.)

PureSpectrum Benefits:

• We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. New projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionally.
• We offer a competitive compensation and benefits package including medical, dental, vision, life, Long Term Disability, AD&D, 401k plan
• Unlimited PTO and sick time.
• Team events and celebrations.
• Employees enjoy casual dress and fun within a professional team environment.

The US base salary range for this full-time position is between $65,000 and $75,000. Our salary ranges are determined by position, level, and work location. The actual base pay is dependent upon many factors such as relevant education, work-related experience, and skills. The base pay range is subject to change and may be modified in the future. This role may be eligible for bonus, benefits and other incentives.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• Travel

Work Location: Remote