Now Hiring - Minto Group Inc. - Real Estate New Home Sales and Design Assistant in Naples, FL

Full description of the position

Job Title: New Home Sales/Design Assistant
THIS IS NOT A REALESTATE POSITION. Purely administrative, customer service, support role.

Purpose:

To assist the Sales/Design team and customers. To properly meet and greet customers in a professional manner and provide support functions for the sales/design staff. To be very service oriented and strive to make customers, purchasers and current homeowners/residents feel welcome.
Key Responsibilities and Accountabilities:
**

• Keep Director of Design Center and Director of Sales informed with daily office activities;
• Introduces purchasers to Design Gallery, including services offered, design process and objectives
• Able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes;
• Aids the team effort in every way possible & acts in the best interest of the company;
• Flexibility with schedule for customers and/or company needs;
• Properly meet and greet customers in a professional and upbeat manner and provide support functions for the sales staff. To be very service oriented and strive to make customers, purchasers and current homeowners/residents feel welcome. SMILE SMILE SMILE!! Greet each guest like an old friend! SCRIPT GREETING;
• Assist in coverage for the Guest Experience Coordinators on their regular days off;
• Place supply orders as needed;
• Processing billing statements, set up vendors;
• Manage cleanliness and organization of the back sales office;
• Process all product and collateral deliveries (unpacking and storage)
• Communicate with vendors to schedule repairs and maintenance in the Sales Center;
• Assist in communicating with vendors to schedule repairs and maintenance at the Model Center;
• Open sales center daily. Turn on all lights, music, virtual displays, place Adirondack chairs at front entrance;
• Make Cookies;
• Prepare coffee station and stock refrigerator with water. To be maintained throughout the day;
• Maintain cleanliness of the bathroom throughout the day and monitor paper towels/bathroom tissue, hand soap;
• Maintain cleanliness and organization of closing rooms, glass tables, glass doors, on cleaners off day; Keep a stock of pens and notepads on credenzas;
• Maintain cleanliness and organization of Touchscreen Center and countertops.
• Manage collateral at front reception, (Floorplans / Premium Features / Site plan / Pricing / Lot Premiums / HOA Fees) aka complete brochure kits;
• Distribute voicemails daily to the sales team;
• Maintain a professional, yet friendly, atmosphere in the New Home Sales Office and other areas where prospective homeowners and guests congregate;
• Answer Phones; SCRIPT PHONE GREETING
• Conduct community overview/presentation to customers if New Home Sales Professional is unavailable;
• Assist in filling out guest registration and ensure accuracy/completeness of information;
• Enter new guest and broker registrations/Update existing registrations in CRM and ensure accuracy and thoroughness of information;
• Update CRM with all Return Visitors daily;
• Enter new guest registrations/Update existing registrations in CRM and ensure accuracy and thoroughness of information;
• Ensure Out of State Non-Solicitation Affidavit is signed by all Closed State guests and scanned into CRM;
• Keep track of sales and traffic reports daily;
• Open and distribute mail;
• Handle lead rotations from C.O.C.
• Announce each time shuttle returns on the intercom;
• Keep Director of Sales informed with daily New Home Sales Office activities;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

Core Competencies: (Below Manager Level)
Quality
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Dependability
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Teamwork
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Work Environment/Safety
Promotes mutual respect, keeps workplace clean and safe, supports safety programs.
Job Knowledge
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Customer Service
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Initiative
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Vision and Values
Supports company values in daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• Naples, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have flexible availability to work weekends?

Experience:

• Customer service: 2 years (Required)
• Office management: 1 year (Required)
• Hospitality: 2 years (Required)
• Sales support: 2 years (Preferred)

Work Location: One location