Now Hiring - Imperial Imports, Inc dba - Professional Services BDC Manager - Service in San Bernardino, CA

Our dealership is hiring an experienced BDC Manager - Service to join our dealership! This is the perfect opportunity to take your automotive career to the next level. Apply today and find out all our dealership has to offer!

As the BDC Manager - Service you would be responsible for managing, training and motivating a team of dedicated BDC coordinators in a high volume dealership in order to meet goals set by management. You would report directly to the Service Director/Internet Sales Director.

Dealership Offers:

• Competitive wages

• Health Insurance

• Dental & Vision Insurance

• Life Insurance

• 401k

• Paid Time Off and Paid Holidays

• Opportunity for advancement

Essential Duties:

• Supervise a team dedicated to handling incoming and outgoing calls.

• Manage customer lists for service.

• Hit service appointment objectives.

• Work closely with sales and service.

• Implement follow up strategies for sales customers.

• Mentor and train team members.

• Utilize software designed to manage dealership operations.

• Provide reporting to management.

• Maximizing appointments set, sales and profitability of the center to set levels of performance.

• Collect and analyze metrics. Run daily/weekly/monthly BDC reports according to pre-determined. metrics and forward as required to management.

• Support staff and clients by handling escalated calls/situations.

• Have the ability to create and maintain a process driven work environment.

• Forecasting goals and objectives. Review performance and develop improvement actions.

• Standard reporting managing set, shown, and sold appointment percentages. Tracking of inbound and outbound calls.

• Recruit, hire, manage, scheduling and monitor the performance of all departmental employees.

• Maintain product knowledge, dealership vehicle inventory knowledge and special promotions/campaigns.

• Handle all guest inquiries/issues with a focus on satisfaction.

• Oversee daily operations of BDC department.

• Provide customer lists from CRM or upcoming Sales campaigns for follow up.

• Assure all scheduled appointments are solidly confirmed

• Record and listen to customer calls for training.

• Responsible for making sure staff are keeping accurate time records, including recording each day when they (1) start and end work, and (2) when they start and end their meal periods to follow company guidelines.

• Performance management of team members.

• Maintain excellent communication, phone, computer and management skills.

Job Requirements:

• High School Diploma or equivalent, required

• Minimum 5 years of Automotive BDC office experience

• Minimum 5 years of previous customer service experience

• Minimum 3 years of experience managing an Automotive BDC team (Preferred)

• Excellent telephone, writing and typing skills

• Must be able to work weekends

• Must have a drive, passion and confidence to be successful

• Professional appearance and work ethic a must

• Bilingual, (Preferred but not necessary)

• Ability to multi-task in a demanding environment

• Team oriented, flexible and focused on maintaining a high level of customer service

• Valid driver's license