Now Hiring - Sunplus Data Group Inc - Management And Consulting Customer Relationship Manager (CRM) - IT in Richmond, VA

Full description of the position

SunPlus Data Group is looking for an IT Customer Relationship Manager (CRM) to work for a State of VA position in Richmond, GA

• This is for 12 months contract with possible extension
• Hours are generally M-F, 40 hrs/week
• Pay is $68 W2 hourly & $75 hr 1099 on contract
• Job #704068

** This position requires onsite in Richmond 3 days a week with 2 remote

It usually takes the State Government about 1-3 weeks to start interviews, just so that you are aware of the timeframe. The first interview will usually be via phone or WebEx.

SUMMARY:

Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

Job Responsibilities:

• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned specific Divisions or groups to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

Minimum Requirements:

• Bachelors degree or six (6) years or more of related experience.
• Experience working in Information Technology.
• Strong communication skills in writing, speaking and presenting with leadership of all levels.
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.
• Ability to connect strategy to execution; Strategic thinker.
• Experience in Product Line planning, development and management.

Preferred Qualifications:

• Business Relationship Management Professional (BRMP®) certification from BRM Institute

Job Types: Full-time, Contract

Pay: $68.00 - $75.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• This position is 3 days a week ON-SITE in Richmond, VA and 2 days remote. Do you accept?

Education:

• Bachelor's (Preferred)

Experience:

• working in Information Technology: 5 years (Required)
• writing, speaking & presenting w/ leadership of all levels: 9 years (Required)
• build rapport & develop credibility as a strategic partner: 9 years (Required)
• shift opinions using influence over positional power: 5 years (Required)
• conflict negotiation and resolution: 9 years (Required)
• Product Line planning, development and management: 1 year (Required)

License/Certification:

• BRMP Certification (desired) (Preferred)

Work Location: Hybrid remote in Richmond, VA 23219