Now Hiring - FILLAUER LLC - Customer Care Representative in Chattanooga, TN

Full description of the position

Mission:
To lead the evolution, design, and technology of orthotic and prosthetic products and services that empower clinicians and patients to achieve their best functional outcomes.

History:
Fillauer was founded in 1914 by George Fillauer, Sr. In the mid-1920's, Fillauer expanded its business to provide orthotic and prosthetic devices as well as patient care. Presently, Fillauer remains a privately held company comprised of six business units, employing over 200 team members. We are an equal opportunity employer and value diversity at our company.

Description:
Fillauer is hiring a Customer Care Representative to support customers and ensure a smooth sales process. The ideal candidate for this position will demonstrate excellent customer service and professionalism while offering accurate and quick assistance to customers using knowledge of Fillauer’s policies and products.

Responsibilities:

• Displays and maintains a high level of patience, friendliness, and professionalism with all customers and internal relations.
• Monitors and answers incoming customer inquiries by phone and email.
• Receives and processes customer orders, customer complaints, product inquires, billing inquiries, delivery inquires, etc. as required in a timely manner.
• Maintains documentation of all communications with customers.
• Maintains up to date customer information in the customer database.
• Resolves product or service issues by obtaining detailed information, offering solutions, and following up to ensure resolution.
• Supports Product Sales Specialists (PSS) with requests specific to accounts and orders.
• Refers complaints requiring investigation to appropriate departments or management.
• Seeks knowledge of new and current products and processes.
• Participates in training and team meetings.
• Collaborates with internal teams, including planning, purchasing, marketing, sales, and education.
• Adheres to safe work practices and established processes and procedures.
• Performs other tasks as needed to support the success of the organization.

Knowledge and Experience:

• Minimum Education Requirement: High School Diploma, GED or equivalent
• 2-3 years Customer Service or Inside Sales experience
• Committed to customer satisfaction and delivering excellent customer service
• Experience with durable medical equipment and/or orthotics and prosthetics a plus
• Experience with use of medical terminology in a professional setting a plus
• Excellent verbal and written communication skills
• Must be self-motivated, willing to learn, and reliable
• Preferred experience utilizing a CRM
• Knowledge of or a willingness to learn Enterprise Resource Planning (ERP) software
• Excellent typing skills and data input ability
• Proficiency in MS Office, including Teams, SharePoint, Excel, Word and Outlook
• Ability to work independently
• Must work well in a team environment
• Strong attention to detail and accuracy
• Highly organized with the ability to meet deadlines and work effectively under pressure
• Excellent problem-solving skills

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Paid Holidays
• 401(k)
• 401(k) Matching

Fillauer is an EEO/AA employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location