Now Hiring - Veracity Window and Door - Professional Services Appointment Setter/Telemarketer in Riverside, CA

Full description of the position

"NOW HIRING" Veracity Windows and Doors of Southern California is looking for a professional call center appointment setter. We have an excellent opportunity for the right individuals who poses the emotional intelligence, growth mindset, enthusiasm to make customers happy, who are process driven, coachable, team players, go getters, and goal and results oriented to join our winning team.

This position is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively setting appointments for our estimators. We are looking for a bright, enthusiastic, motivated experienced call center agent.

THIS IS NOT COLD CALLING! 80% of the appointments are set from inbound marketing calls and 20% are set from follow-up leads generated from the website, home-shows, and other forms of marketing.

We are seeking out talented individuals with successful call center consultative customer service experience. You must have the ability to build trust and develop rapport with customers quickly, displaying motivation and drive with a history of the top results.

Our customers call into our office from our marketing efforts seeking to set up an appointment to receive an estimate on replacing home remodeling. This position requires a great attitude and consultative techniques to guide the customer, schedule the customer and confirm the customer before the date of the appointment.

Responsibilities

Identify customers’ needs, clarify information, and use consultative techniques to help customers to make the decision for an in-home estimate to replace their windows

Convert inbound calls to issued appointments

Manage inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Call outbound from our data list of warm clients to set appointments

Build sustainable relationships and engage customers by taking the extra mile

Manage the company’s prospect calls and work queues to ensure accurate coverage.

Working with the existing Supervisor and Managers of projects as assigned.

Confirm appointments

Keep records of all conversations in our call center database in a comprehensible way

Meet personal/team qualitative and quantitative target

Learn Sales Force Improve it 360 CRM in a timely and efficient manner

We use all these apps you must be very computer literate Plus if you are familiar with SalesForce Improve it 360 - Ring Central – Call Center Tracking - Texting Apps like Podium - Email Apps like Constant Contact - Hubspot.

Skills

Previous experience setting sales appointments

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school degree

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work setting:

• Call center

COVID-19 considerations:
Standard COVID-19 precautions taken

Ability to commute/relocate:

• Riverside, CA 92507: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location