Now Hiring - St Jardins - Richmond, VA - Professional Services IT Customer Relationship Manager in Richmond, VA

Full description of the position

Local candidates strongly preferred

This position requires onsite 3 days a week with 2 remote.The contract may be extended annually beyond June 30, 2023. Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. Position specific responsibilities and duties will include, but not limited to: Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. Assigned specific Divisions or groups to act as a point of focus / resource for IT management, escalations, and coordination. Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. Responsible for building and maintaining relationships with assigned business partners. Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. Managing escalations related to technology procurements, projects and service delivery requests. Identifying, championing, and communicating customer needs. Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. Support continued compliance with company policies, standards, and guidelines.

Job Types: Full-time, Contract

Pay: From $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 10 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Richmond, VA 23219: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Information Technology: 5 years (Required)
• communication skills in writing, speaking and presenting: 10 years (Required)
• Ability to listen, build rapport, and develop credibility: 10 years (Required)
• Ability to focus on purpose, value, and results: 10 years (Required)
• Ability to connect strategy to execution: 10 years (Required)
• Product Line planning, development and management.: 1 year (Required)

License/Certification:

• (BRMP®) certification from BRM Institute (Preferred)

Work Location: Hybrid remote in Richmond, VA 23219