Now Hiring - XLI MANUFACTURING, LLC - Program Manager/Inside Sales in Rochester, NY

Full description of the position

Program Manager/Client Relations Manager

XLI Manufacturing is one of Rochester’s leading contract manufacturers. Our capabilities include a wide range of manufacturing (sheet metal, machining, turning and electro-mechanical assembly). Our new state-of-the-art facility allows us to provide our employees with an up-to-date, clean work environment and modern equipment.

Choose XLI. Let’s Build Your Success Story:

• Development Opportunities – We will connect you with opportunities to advance.
• Dedicated Support – We will support you every step of the way
• Career Advancement – As we build your work experience and develop your skills, we will help you turn that hard work into your next great opportunity.

How this job will fit your life:

• Hours – 1st shift
• Days – Monday through Friday
• Pay – Depending on Experience

What you can expect each day:

Sales Order, Planning and Management:

• Oversee all sales order types for production orders.
• Oversee XLI Sales Order Entry procedure, the individual will oversee and manage all customer purchase orders in to the XLI Enterprise system after verifying proper quantity, part number and pricing compliance to the quote.
• Provide coordination among Planning, Buying, Engineering to allow on-time release of work orders
• Ensure the support of loading customer purchase orders in a timely manner

Quoting:

• Monitor quote log to ensure data input accuracy
• Extract data from quote log to generate reports to aid with strategic sales
• Follow up with customers on estimates

Client Relations and Satisfaction:

• Understand customer requests and manage pricing, order entry, manufacturing, and shipment of all products to satisfy the customer
• Survey customers quarterly to assess customer satisfaction level; take appropriate actions to improve satisfaction level
• Maintain customer relationships by answering questions with speed, accuracy, and courtesy
• Manage database records and maintain status reports on customer service issues
• Work with management and sales to improve customer services

Administration:

• Keep in line with company’s accredited certifications and safety policy
• Provide leadership to staff to encourage problem solving
• Data entry, expedites, de-expedites, cancellations, BOM updates, PD updates

*The marginal functions of this position have not been included. Employee is required to perform any work-related duty assigned by management*

What the position requires:

• Must be a self-starter that takes pride in client communication and satisfaction.
• “Can-Do attitude”
• Excellent organizational and time management skills
• Strong problem solving, communication, and organizational skills
• Able to follow written and verbal instructions
• Capable of monitoring and meeting assigned deadlines
• Skilled in MS Office applications, e. g. Outlook, Excel, Word, Access

Education & Experience:

• High school diploma or GED
• Associate degree Preferred
• Minimum 5 years’ experience
• PMP certificate strongly preferred

Relatable skills to this position: client relation, program management, manufacturing

Interested?

Select APPLY HERE

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Rochester, NY 14624: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 3 years (Required)

Work Location: One location