Now Hiring - Blue Cross & Blue Shield of Rhode Island - Insurance Manager Retail Sales & Service in Providence, RI

Full description of the position

Please email [please apply online] if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

Schedule: In Person
Compensation: $78,000 - $117,000

Jump into the new world of health insurance:
At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:
We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:
Oversee all aspects of Your Blue Store operations to promote achievement of sales, retention, transactional and clinical goals. Teach, train and coach team on operational processes, product offerings, consultative selling techniques and facility presentation standards for both brick and mortar and mobile assets. Assume accountability for store expense management, cash handling, policy and procedure compliance, safety, security, and supervision of all personnel. Monitor activities of licensed sales agents and ensure sales processes are followed, service level agreements are met, and pipeline is properly managed. Develop emerging leaders and build a talent bench for future leadership positions.

What you will do:

• Oversee all aspects of Your Blue Store operations to promote achievement of sales, retention, transactional and clinical goals.
• Teach, train and coach team on operational processes, product offerings, consultative selling techniques and facility presentation standards for both brick and mortar and mobile assets.
• Assume accountability for store expense management, cash handling, policy and procedure compliance, safety, security, and supervision of all personnel
• Monitor activities of licensed sales agents and ensure sales processes are followed, service level agreements are met, and pipeline is properly managed
• Execute, monitor, and measure pilot retail programs and initiatives to support organizational objectives.
• Evaluate and refine store programming to maximize attendance, engagement, and foot traffic; perform research and analysis to optimize programming portfolio.
• Serve as customer advocate and address all escalated inquiries related to coverages, enrollment requirements/status, claims payments, benefit variables and referrals.
• Develop emerging leaders and build a talent bench for future leadership positions

What you need to succeed:

• Bachelors degree in Business Administration, Marketing, Economics or related field, or an equivalent combination of education and experience
• Five to seven years customer service experience in a retail, customer service or sales environment
• Three to five years management leading a team; experience selecting, assessing, coaching, counseling, and developing associates in a retail or customer service environment.

The extras:

• MBA Preferred
• Active RI Producers License for Health, or ability obtain license within 90 days of hire
• Knowledge of health insurance products, laws, and regulations, ideally in Medicare space
• Ability and willingness to think critically and empirically to make decisions and solve problems
• Self-starter that is intrinsically motivated to own the outcome
• Exceptional oral and written communication skills with a proven ability to tell a story and express complex ideas in a simple and intuitive way
• Demonstrable executive presence with ability to interact with all levels of the organization and skillfully address all customer escalations
• High degree of emotional intelligence with strong negotiating, influencing, and consensus-building skills
• Intermediate command of MS Excel

Other important information:
Blue Cross & Blue Shield of Rhode Island has a COVID-19 vaccination requirement for all associates. Offers of employment are contingent on being fully vaccinated for COVID-19 or through an approved accommodation request for either a medical or religious exemption. Requests for accommodations can be made to a representative in the human resources department upon receiving an offer.

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit [please apply online] to view the "EEO is the Law" poster.