Now Hiring - L.W. Gemmell - Manufacturing Sales/Customer Service Representative (Immediately hiring) in Philadelphia, PA

Full description of the position

Sales Customer Service Representative

A Sales Customer Service Representative acts as a liaison, provides product/service information, answers questions, and resolves any emerging problems that our customers might face with accuracy and efficiency.

The best SCSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

• Manage talking to large amounts of people
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Job Types: Full-time, Part-time

Pay: $30,254.40 - $110,190.95 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• This position requires a car. Do you have a car?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License. This position requires a car. (Required)

Work Location: One location