Now Hiring - Truist Financial Corporation - Merchant Services Sales Support Manager in Raleigh, NC

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provide technical and operational support for retail, middle market merchant sales teams and Merchant District Sales Managers. Coordinate operational tasks for account implementation projects, client activation, and ongoing client support while focusing on client retention.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Provide sales support assistance for Retail and Commercial Community Bank merchant sales teams, District Sales Managers, and Community Bank relationship manager. Support includes technical solutions delivery, pricing, onboarding, and client activation. Develop and maintain a comprehensive knowledge of all applicable point-of-sale hardware and software solutions, third-party VAR/ISV applications, payment gateway solutions, connectivity options and all other payment related applications. Point-of-contact for escalated pricing and proposal requests from sales teams. Responsible for account pricing and is directly accountable for the profitability of those decisions. Responsible for a portfolio of strategic account relationships. Provide day-to-day phone/email support to key client contacts, conduct quarterly business reviews, and provide an exceptionally high level of client support. Develop and maintain comprehensive knowledge of payment network rules and operating regulations. Work with prospects and existing clients to ensure compliance with payment network rules and operating regulations. Provide operational support for new product releases/enhancements that may impact new or existing clients. Involvement may include client communication, outbound call support, conversion support, or selling new products to existing clients.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Associate’s degree in Business management, Accounting, Finance, or a related field, or equivalent education and related training or experience

2. 3+ years of experience in a client support position with exceptional client satisfaction results and high sense of urgency

3. Strong analytical skills, specifically for financial analysis

4. Strong project management skills and ability to manage several complex projects at once

5. Excellent interpersonal and communication skills

6. Strong technical comprehension skills

Preferred Qualifications:

Bachelor’s degree in Business Management, Accounting, Finance, Communications, Marketing or a related field. Two years of experience in the payments industry or financial services industry

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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