Now Hiring - A Better Solution In Home Care, Inc - Raleigh - Client Care/Sales Coordinator in Raleigh, NC

Full description of the position

A Better Solution In Home Care Raleigh is growing! We are looking for a self starter who can move fast and who thrives in a high tempo setting. Are you comfortable asking discovery questions with new contacts you've just met? Do you like having a flexible remote work schedule? Are you willing to help clients in need, requiring some evenings and weekends? If so, then you should read on......A Better Solution in Home Care Raleigh provides exceptional home care to residents in the Triangle and we are looking for you!

Job duties:

• Schedule & attend in-person sales calls & networking events promoting A Better Solution's differentiators and home care services to community & referral partners
• Coach care professionals on ways they can improve & impress our clients
• Complete & document ongoing in-person quality assurance & customer service visits with clients/Uncover ways we can surprise and delight our clients
• Introduce new clients to their assigned care professional on all first visits
• Review client shift notes completed by care professionals and provide feedback
• Support Staffing Coordinator and Director of Operations as needed with staffing shifts
• Enter new client care plans and update present client care plans in Generations, our software system
• Communicate throughout the day via text, phone, email and internal call center notes with Staffing Coordinator, Director of Operations, & care professionals to ensure optimum client experience
• Briefly attend weekly orientations for new care professionals to introduce yourself & your position, help set professional expectations, and review key focus areas
• Celebrate Client Birthdays and anniversaries

Position Requirements:

• 5 -10+ years of experience in sales, healthcare, or home care
• Ability to problem solve independently
• Excellent verbal & written communication skills
• Organizational skills & attention to detail
• Self directed with time management
• Excellent listening skills
• Polished interpersonal skills
• Proficient in Microsoft Office and ability to learn additional software and databases as needed
• Position offers a flexible schedule/Ability to work evenings and weekends as needed to effectively carry out work function

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Of the following, which word/phrase describes you best and why?: a self starter, a fast learner, a good processor of information?
• What part of the sales process do you enjoy the. most? Relationship development, Discovery (asking questions), or Closing (asking for the business)?

Work Location: Hybrid remote in Raleigh, NC 27606