Now Hiring - ServiceNow - Information Technology Global Sales Communications Strategist in Philadelphia, PA

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The Strategic Initiatives Communication team puts our customers at the center of everything we do. We are storytellers who value simplicity, personalization, and innovation to deliver world-class experiences that empower our internal customers’ success so they can best power our customers’ success. Our team is part of the Global Enablement Team and rolls up through Global Operations to the Chief Commercial Officer. This role will report to the Strategic Initiatives Communication Lead.

The Global Sales Communications Strategist will lead integrated communication strategy development and execution for priority go-to-market and change management programs impacting ServiceNow’s global sales and post-sales employees. This role will partner closely with cross-functional global and regional teams (e.g., Enablement, Executive Communications, Business Units, Organizational Change Management, Global Operations, Marketing, etc.) to develop and activate communication plans and employee engagement campaigns. This role will also provide consultative guidance to support stakeholders and leaders across ServiceNow.

Success metrics are defined based on program objectives and by how effective communication plans are in driving program success and bringing impacted audiences along the change journey from awareness through adoption. Success will also be measured by the role’s capacity to simplify communication approaches and messaging so target audiences only consume relevant, cohesive, and actionable content that drives desired behaviors and sentiment.

Specific responsibilities include but are not limited to:

• Drive global sales key initiatives and integrated communication strategy
• Build and execute integrated communication plans for global and regional sales roles in support of quarterly business priorities
• Develop quarterly narratives to drive consistent messaging across programs
• Identify areas for continuous improvement and measure program success to ensure field sales adoption
• Create creative content (video, infographics, etc.) in collaboration with our in-house digital media group
• Support quarterly podcast with C-level executives

This role will regularly connect with the Strategic Initiatives Communication Lead to discuss what inspires them, where gaps might exist, opportunities to support other programs or areas of the business, etc. and pivot as necessary so that this role evolves into one this person is continually excited about and the business needs.

• Strong storytelling skills with a strategic, big picture mindset
• Experience developing and executing global communication plans that drive business outcomes for go-to-market and change management programs
• Strong stakeholder engagement, program management, and writing skills
• Experience with organizational change management
• Ability to juggle multiple projects, work comfortably with leadership, and collaborate across a range of stakeholders and teams
• Detail-oriented and results-driven with established executive presence
• Experience in enterprise software/tech industry – large, mature company environments or smaller high-growth companies or startups
• Comfortable in a matrixed organization and ability to be agile based on business and audience needs
• Enthusiastic with an appetite for continuous learning

Education

• Bachelor’s degree (BS/BA) preferred
• Graduate work in communication, business, change management, or related is preferred

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [please apply online] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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