Now Hiring - Deluxe Corporation - Sales Support Analyst in Minneapolis, MN

Why join us:

• There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.
• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.
• We believe our people drive our success and growth, so we back that up with employee stock grants. Every employee at deluxe is an owner!
• Hybrid schedule, allowing you flexibility to work from home/remote several days per week

The role:

• Responds to client support requests and troubleshooting needs. Assures client requests are resolved accurately and in timely manner. Balances needs/requests of client and investment of time and effort to resolve.
• Coordinates with internal and client resources as needed to address more significant needs. Supports the sales and client management teams by executing directed tasks and activities
• Maintains thorough documentation and audit trail of program status, changes, client approvals, etc.
• Appropriately negotiates with clients as necessary to assure proper support against client revenue, balancing client servicing and the time/effort required to address their needs. Teaches and trains clients to be self-sufficient.
• Plays critical support role in assuring the launch of new clients is smooth and flawless. Evaluates client’s launch readiness. Against checklist. Communicates any outstanding requirements to client and internal stakeholders; pursues these outstanding items to resolution

Basic Qualifications:

• Highschool diploma or GED and 2 years of related experience.
• Experience in client-facing roles in a B2B setting.
• Experience using computer-based servicing platforms.

Preferred Qualifications:

• Associates in Business or related field

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [please apply online].