Now Hiring - Miracle Ear - Appointment Setter/Customer Service in Minneapolis, MN

Full description of the position

Who We Are:

Amplifon Americas, a world leader in hearing care, has a strong demand for diverse, authentic, creative, and dynamic talent for an Appointment Setter role. We are looking for an individual who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do.

Amplifon’s Miracle-Ear business unit has an exciting and aggressive growth goal over the next five years. In the Client Care Representative role, you will be responsible for outbound calls with current and potential patients, marketing campaigns, and patients' appointments.

What You’ll Be Doing:

As an  Appointment Setter, you will be responsible for:

• Outbound calls to ensure high-level customer care and satisfaction
• Successfully complete marketing campaigns to existing and prospect patients, aiming to schedule qualified appointments for Hearing Care Professional
• Timely follow-up with patients in each touch point journey to capture appointment dates for marketing purposes
• Resolve patient issues in a timely manner, which may require research and follow up
• Update patient records as appropriate to ensure accurate patient files are maintained
• Educate patients on Miracle-Ear program and services
• Collaborate on Miracle-Ear projects as necessary, while completing all responsibilities as a Client Care Representative – ensuring adherence to all HIPAA (Health Insurance Portability and Accountability) regulations

Qualifications:

• High school diploma required. Associate or bachelor's degree preferred
• 1 year of customer service/sales experience required, call center experience in healthcare industry strongly preferred including-outbound calls
• Intermediate user of Microsoft Word, Excel, and email. Experience with database applications such as Five9, InContact, ACD, or VRU is a plus
• Excellent interpersonal skills that allow effective working relationships with a wide range of patients, colleagues, and vendors
• Strong verbal and written communication skills are required
• Understanding the hearing healthcare industry is desirable
• Strong problem solving and organizational skills

Physical/Mental Demands:

• Must be able to maintain a high-level of concentration even with numerous interruptions
• Position requires sitting or standing for periods of time
• Position requires a headset to be worn while providing customer service on the phone

What We Offer:

• Excellent Compensation & Benefits
• 401(k) Matching
• Three weeks of accrued PTO (Paid Time Off), eight paid holidays, two floating holidays, and one paid volunteer day
• Comprehensive Health Insurance (Medical, Dental, and Vision)
• International business exposure

Diversity, Equity, and Inclusion:

Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling, as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skillsets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Application Question(s):

• Are you able to work the following shift: 11:30 AM - 8:00 PM CST?

Experience:

• customer service: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: Hybrid remote in Minneapolis, MN 55402