Now Hiring - Universal Roofing Group Inc - Call Center Agent in Orlando, FL

Full description of the position

Our Vision: "Setting the standard for excellence on every project."

We are a high-end window and door replacement company – the elite product in the industry, and we offer our customers an elite signature service experience unlike any other. Because our product is the top of the line, (think the Ritz Carlton or Mercedes-Benz) our customers have high expectations that we want to meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should do their best to provide this type of experience for our homeowners.

We are very selective in our interview and hiring process to make sure we are hiring people with a sincere desire to make the customer happy. We are a luxury line product where people expect the best in everything we do and we don’t ever want to disappoint. If you have the proven ability to provide this type of world-class customer experience, please continue reading.

Also, we were awarded Top 10 Best Place to Work 2 years in a row by the Orlando Business Journal and Orlando Sentinel!

Check out this video to see who we are! [please apply online] Note: This job sits in our Orlando office. While this job is an in-office position, you will feel more than comfortable in our newly renovated office with an amazing team by your side.

WHAT WE OFFER

• Hourly pay $15-$17 per hour + weekly performance bonus. Our agents earn on average $1,000 per week including bonus.
• Schedule: Must be available to work weekends. 2 days off determined by manager.
• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• 6 Paid Holidays
• Opportunities for training and advancement
• A laid-back, business casual work environment

WHAT YOU WILL BE DOING

• Making outbound calls following up on homeowners' inquiries
• Scheduling and confirming appointments
• Taking inbound calls for customer service-related questions and marketing leads
• Providing outstanding customer service
• Handling an average of 150 calls per day

Requirements

• 18+ years of age
• High school diploma or equivalent
• Minimum 2 years of experience in a call center environment
• Must be able to reliably commute to our office for scheduled shifts
• Must be able to type at least 30 WPM
• Inbound and outbound calling
• Collections experience a plus

Renewal by Andersen® careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: Up to $1,000.00 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• No nights

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Orlando, FL 32810: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please confirm you understand this position physically reports to our Orlando Office 5 days per week.

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)

Work Location: One location