Now Hiring - National September 11 Memorial & Museum - Sales and Tourism Coordinator in New York, NY

Full description of the position

POSITION OVERVIEW

The Sales and Tourism Coordinator will support the Group Sales team in helping to manage group reservations and related operations to ensure that all clients receive an efficient and quality experience in planning and arranging trips to the 9/11 Memorial Museum.

ESSENTIAL FUNCTIONS

• Participate in the overall operation of the sales team.
• Operate the 9/11 Memorial Museum ticketing and data entry software.
• Assist with all ticketing requests, including answering incoming calls to the sales line and responding to requests made through the general Group Sales email account.
• Handle complaints in a polite and customer-friendly manner.
• Assist with special projects in support of all 9/11 Memorial internal departments as directed.
• Assist with Education Workshop requests.
• As requested, attend job-specific training programs for the Sales team.

OTHER RESPONSIBILITIES

• Attend networking events as needed.
• Attend meetings when requested.
• Provide a high level of customer service in all visitor interactions.

VOLUNTEER REQUIREMENT

• Participates in the Annual 5K Fundraiser and September 11th Commemoration, as assigned.
• Assists with other special projects and events in support of all 9/11 Memorial and Museum, as assigned.

QUALIFICATIONS/SKILLS REQUIREMENTS

• Undergraduate degree preferred.
• Experience in museums, arts/culture organizations, and/or non-profit agencies is a plus.
• Proficiency with MS Word, Excel, Outlook, and PowerPoint required.
• A good working knowledge of Microsoft Office.
• Experience with Gateway ticketing systems is beneficial.
• Customer service experience.
• Ability to recognize the importance of responsibility, authority, and accountability.
• Strong written and oral communication, excellent attention to detail, organizational skills, conflict resolution ability, leadership, team-building, and motivational skills.
• Ability to interact well with a wide range of people and personalities of all levels within and outside the Memorial & Museum.
• Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.

HOW TO APPLY

• Include position you are seeking in the email subject field.
• State the location where job posting was seen.
• Send resume and cover letter.
• Please visit [please apply online] DEMANDS/WORK ENVIRONMENT

  The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is required to sit at a workstation up to seven hours a day, talk, listen, use hands to type data, touch, feel, reach with hands and arms, and dial the telephone. The employee is also required to stand and walk. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus. Additionally, the employee must be able to verbally communicate with visitors, internal and external clients and be able to physically take phone messages.

  The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices, and group conference rooms. The noise level in the office environment is usually low. There are no hazards and no protective devices worn or used in the office work environment. Minimal travel is required.

  The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

  Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.

  Effective April 30, 2022, the National September 11 Memorial and Museum (9/11 Memorial & Museum) requires all eligible employees be fully vaccinated and boosted against COVID-19 as a condition of employment and provide proof of such vaccination prior to their joining the institution.

  Job Type: Full-time

  Pay: $43,000.00 - $45,000.00 per year

  Benefits:

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

  Schedule:

  • Monday to Friday

  Work Location: One location