Now Hiring - Brady Corporation - Sales Support Representative in Milwaukee, WI

Full description of the position

Who Are We:
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2022, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at [please apply online] We Need:
We are looking for a Sales Support Representative who will own relationship between sales personnel and internal departments to drive sales and customer loyalty. Responsible for providing the best possible service when managing billing inquiries, service requests, suggestions, and complaints while adhering to SOX, ISO, and PCI requirements. Responsibilities are specialized within the Customer Support / Operations Function.

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What You’ll Be Doing:

• An expert in diverse work processes or activities through in-role-training and prior work experience
• Works autonomously while following standard operating process and procedure
• Mentors team members with less experience and facilitates on-going support, development and training of teammates
• Responsible for problem solving in a complex, dynamic work environment with incomplete information
• Highly specialized subject matter expert that serves as an informational resource for others within the organization
• Systems expert accountable for escalating concerns, troubleshooting problems, and acting as an informational resource for others
• Objectively resolves customer inquiries and complaints from multiple channels effectively and autonomously
• Works extensively with Microsoft Word, Microsoft Excel, and SAP
• Sales Support Specialist is responsible for correct recommendation of material in order to be compliant with ROHS, REACH, OSHA, and ANSI requirements
• Works closely with internal and external customers to deliver timely and accurate product solutions and quotations
• The Sales Support Specialist builds strong customer relationships by providing product information and application solutions that support corporate sales goals
• Quickly and accurately assesses all customer issues and identifies the necessary resources and tools to provide solid solutions with an emphasis on minimizing customer effort
• Conducts root cause analysis and takes action to understand organizational impact prior to recommending or implementing processes and systems to best support customer needs
• Facilitates ongoing support, development, and training to newer employees
• Troubleshoots complex issues through collaboration with key departments, providing daily updates to customers and vested individuals at all levels of the organization through the use of professional verbal and written communication
• Works with leadership to create and communicate changes to processes or procedures based on the results of troubleshooting or root cause analysis
• Initiates problem resolution by owning, updating and delegating actions to appropriate individuals, including leadership, while validating completion of actions for all open customer issues
• Accountable for driving performance through a strong understanding of department, team, and individual goals; takes initiative to collaborate with peers and other departments to achieve goals
• Contributes to process improvements and initiatives to help drive a best-in-class customer experience and to deliver cost savings
• Executes project ownership from start to finish including customer or sales personnel consultation, quotation creation, cross-functional collaboration to ensure complete customer satisfaction through utilization of all communication channels
• Responsible for communication with peers and support of process documentation to ensure alignment
• Acts as a liaison between Customer Operations and the sales personnel to ensure all internal processes are understood and followed
• Represents the Customer Service team in meetings with other departments across the organization
• Responsible for training and cascading information to all vested individuals within customer operations through collaboration with Knowledgebase Administrator to ensure documentation is up-to-date, accessible to all, and utilizes approved templates
• May support in creation of standard work or procedures

What You’ll Need To Be Successful:

• Associates degree
• 2-3 years of customer service or equivalent job-related experience.
• Strong professional verbal and written communication skills
• Has developed knowledge and skills through formal training or considerable work experience
• Works autonomously
• Conducts problem solving in common day-to-day operations through root cause identification, assessment of standard operating procedure, and individual decision-making
• Applies critical thinking and analysis to gaps impacting customer and employee experience
• Effective time management and organizational skills
• Ability to work under pressure and to make decisions autonomously
• Ability to work with all levels of the organization
• Ability to multi-task, meet deadlines, and execute project ownership from start to finish
• Strong attention to detail in a highly dynamic and changing environment
• Ability to develop others through mentoring
• Strong presentation skills and ability to facilitate discussions in a large group setting
• Drives customer loyalty through account management, problem resolution, and professional written and verbal communication
• Ability to optimize work processes by driving departmental strategic initiatives
• Ability to drive a high-visibility, cross-functional project
• Ability to discern where problem solving is warranted and responsible for implementation of solutions
• Has self-awareness of ones’ own strengths and opportunities and takes ownership of individual development plan and ongoing growth
• Ability to understand how problems impact all areas of the organization and accountable for collaboration with key individuals to drive improvements
• Understands different learning styles and the need for adapted communication methods when providing peer-to-peer coaching

Preferred Knowledge, Skills & Abilities:

• Experience driving team performance with established metrics
• Bachelor’s degree
• Experience working with SAP

#LI-ONSITE

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Education:

• Associate (Required)

Work Location: One location