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Now Hiring - CBRE, Inc. - Real Estate Sr Account Manager (Remote) in Phoenix, AZ

Real Estate Sr Account Manager (Remote) in Phoenix, AZ

CBRE, Inc.
Base Salary $52K - $79K
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Real Estate

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Real Estate
To Whom Real Estate

Location:

Phoenix, AZ
3.9

Full description of the position

Posted
07-Feb-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service, Facilities Management, Sales/Brokerage
Location(s)
Columbus - Ohio - United States of America, Phoenix - Arizona - United States of America
Summary
The Senior Account Manager will manage 1-5 accounts with up to $30M in revenue and a team of coordinators in delivering all client commitments. The ideal candidate will have expertise/experience in both client relations and operations.

Responsibilities:
  • Responsible for overall satisfaction of assigned client(s)
  • Monitors SLA performance and aligns with Service Operations to ensure client service levels are met/exceeded
  • Facilitates regular internal meetings with Support/Service Delivery team to discuss open issues, system updates, best practices, etc.
  • Identifies new CBRE | FacilitySource products that fit the client’s needs and make recommendations for process and spend optimization
  • Directly manages a team of coordinators in delivering all client commitments; provides formal coaching & development of direct reports
  • Prioritizes open issues/tasks, working closely with cross-functional teams
  • Aligns with partners and internal colleagues
  • Develops and manages the Account Plan, including ongoing delivery against the contractual obligations
  • Serves as primary point of contact for client(s); reviews key performance indicators with client (MBRs, QBRs, etc.)
  • Account-level P&L management
  • Manages daily performance and ongoing delivery against contractual obligations
  • Informs the organization of potential risks and develops action plans to address
  • Manage days sales outstanding (DSO)

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Education & Experience:
  • 5 years of experience in facilities management or client management required
  • 2 years of people leadership experience required
  • Knowledge of facilities management/trade services required
  • Professional verbal and written communication skills
  • Knowledge of customer service principles and practices
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Demonstrable ability to communicate and influence key stakeholders at all levels of an organization
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Ability to develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Demonstrated ability to professionally present to Senior Executives
  • Ability to prioritize among competing tasks
  • Ability to communicate and influence key stakeholders at all levels of an organization
  • Proficiency with MS Office (Outlook, Excel, Word) and business applications
  • Bachelor’s degree preferred
  • P&L management experience preferred

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
CBRE, Inc.
Company Size
10000+ Employees
Founded
1906
They Sell
Real Estate
To Whom
Real Estate
Website
www.cbre.com
Revenue
Unknown / Non-Applicable

CBRE, Inc. is currently hiring for 11 sales positions
CBRE, Inc. has openings in: AZ, CA, IL, WA, NC, MD, ID, & OH
The average salary at CBRE, Inc. is:

11 Yes (amount not posted)

CBRE, Inc.
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CBRE, Inc.

CBRE, Inc. is currently hiring for 11 sales positions
CBRE, Inc. has openings in: AZ, CA, IL, WA, NC, MD, ID, & OH
The average salary at CBRE, Inc. is:

11 Yes (amount not posted)