Now Hiring - Matrix Medical Network - Client Success Project Manager in Scottsdale, AZ

Client Success Program Manager

• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

Location: Remote - Primary location is 9201 E. Mountain View, Road, Scottsdale, AZ 85258.

Hours: Days, Evenings, occasional weekends and must be flexible.

Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health saving account, flexible spending accounts, additional voluntary benefits and tuition discount available.

POSITION SUMMARY:

POSITION RESPONSIBILITIES:

• Support Client Success Directors in preparing for client meetings with assigned portfolio of clients.
• Manage client requests with internal stakeholders.
• Interact with Matrix SMEs to support client inquiries and needs.
• Potentially oversee one or more client accounts during Client Success Director’s absence
• Coordinate client onboarding activities of clients with the project/client implementation team to ensure implementations progress on schedule and meet customer specifications.
• Coordinate delivery of client facing reports from Client Ops Reporting team, and drive enhancements to reporting content, format, and delivery.
  • Ensure accuracy of client reporting by QA’ing prior to client delivery. In depth knowledge of client’s membership population and reporting to assist in answering client questions.
• Use Matrix CRM and other tools to track and assist forecasting of expansionary opportunities, to document and communicate internally regarding probability and timing of upcoming program expansions
• Prepare for, participate in, and potentially lead regular external and telephonic client meetings, and contribute to internal Business Development meetings and reports
• Act as the primary account liaison for designated accounts where appropriate
• Other duties as assigned

POSITION REQUIREMENTS:

Educational Requirements:

Bachelor’s degree in Business, Marketing, Technology or related field experience.

Required Skills and Abilities:

• 3+ years of work experience in a client focused role with increasing responsibility
• 3+ years solid experience in program/project management; preferably in healthcare
• Demonstrated ability to work against a plan, meet deadlines and produce deliverables relative to target dates
• Exceptional consulting skills and customer savviness; experience managing, defining, leading and successfully delivering on-time initiatives
• Exceptional interpersonal skills and the demonstrated ability to influence, negotiate and lead across internal constituencies regardless of title or authority
• Proven ability to apply process acumen to process improvement projects, with measurable business performance improvement outcomes, independently and successfully
• Proficiency in MS Word, Excel, and PowerPoint
• Strong written and verbal business communication skills

Supervisory Responsibility: No supervisory responsibilities.

Travel Requirements: 25% Travel locations and frequency will vary depending on clients and Account Director needs.

Work Conditions: General office environment or Remote

• 
  We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
• As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve. As such, Matrix Medical Network requires that all team members are fully vaccinated against Influenza and COVID-19, unless they are eligible for a specific exemption.