Now Hiring - Mercedes-Benz Group AG - Manufacturing Mercedes-Benz Product Specialist / Concierge in Scottsdale, AZ

Full description of the position

Position Overview

Mercedes Benz of Scottsdale is offering a rare opportunity to join our team as a Product Specialist/Concierge. We are currently seeking a goal oriented, driven, technology savvy business professionals to join our team. The ideal candidate for the Product Concierge performs detailed interactive vehicle demonstration deliveries, ensuring the customer has full knowledge of their vehicle's operation.

Responsibilities:

• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Answers product questions on the telephone and during walk-ins.

• Trouble shoots vehicle technology features.

Requirements for this job:

• Detail oriented
• Professional and friendly with a passion for customer service
• Strong technology skills
• Ability to multi-task
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form
• Successfully pass a pre-employment background and driving record check

Benefit Conditions:

• Only full-time employees eligible

Paid Training:

• Yes

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Required)
• Customer Service: 1 year (Preferred)
• Learning technology: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple Locations