Now Hiring - American Water Chemicals - Manufacturing Customer Service and Sales Support - Bilingual English/Spanish in Plant City, FL

Full description of the position

- Only applicants with Business to Business customer service and sales support experience need apply

- Minimum 2 years experience in customer service and sales support

- Must be fluent in both English and Spanish

We are looking for an experienced bilingual B2B Customer Service and Sales Support specialist who is positive, hard working, detail oriented, and takes pride in their work. The position’s focus will be to support customers as well as our own sales team by coordinating incoming orders with the production department, tracking shipments, resolving customer complaints, preparing quotations, and preparing/submitting RFQ's and bid proposals. Applicants with experience in preparing bid submittals for public tenders will be given stronger consideration.

Job Summary

Respond to customer order and quotation requests received via outside salespersons, telephone and e-mail. Coordinate with other departments in handling purchase orders, delivery dates, and providing service to customers. Support sales people as needed to help growth the company's customer base and maintain existing customers.

Responsibilities

- Call existing customers that have not purchased for an extended period of time to ensure that they don't run out of product.

- Forward incoming leads (phone/website) to Sales Managers for follow up and closing.

- Identify public bids that are relevant to the company’s products, and prepare and submit compliant bids to gain new municipal/state/federal contracts.

- Review existing contracts to ensure that company remains in compliance with customer requirements.

- Prepare and submit proposals. Generate written quotations.

- Track open purchase orders

- Perform follow-up to ensure timely shipment of materials and customer satisfaction

- Provide excellent customer service

- Support sales team as needed to ensure growth of company's customer base, and maintenance of existing customers.

- Must be attentive to detail in all activities

Skills

- Meticulous attention to detail in all daily duties

- Ability to do juggle multiple projects while still remaining extremely organized

- Self management of time and priorities

- Must possess excellent written and verbal communication skills. This includes clear articulation and the ability to assist customers in resolving any issues by acting as an intermediary with the relevant departments

- Must have excellent computer skills, and be well versed in the use of MS Office and Adobe products

- Must be self driven.

- Bilingual - Fluent in English and Spanish

Experience and Qualifications

- At least 2 years’ experience in a B2B customer service and sales support role.

- Minimum 2 year Associate's Degree is required.

- Experience in preparing bid submittals for public tenders is preferred.

- Bilingual - Fluent in English/Spanish

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location