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Now Hiring - Call Center Manager in Wentzville, MO

Call Center Manager in Wentzville, MO

North Star Insurance Advisors, LLC
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Insurance
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Insurance Agencies & Brokerages
To Whom Insurance
Location: Wentzville, MO
3.8

Office Manager

North Star Insurance Advisors provides insurance options to families looking for the security and protection our policies provide. As an Office Manager, you will be overseeing a group of Lead Generation Specialists, focusing on their development, growth, and professional accountability.

We are looking for a full-time Office Manager to work in our Wentzville Call Center. We offer a Full Benefits package to include Dental, Vision, Health, and Disability Insurance as well as 401k matches.

What we believe: Every single person deserves a life insurance policy that provides long-lasting protection for our client’s loved ones. This is why we have chosen and dedicated our careers to serving a heavily overlooked demographic in the insurance industry, seniors. 10,000 individuals a day turn 65 and most, either do not have coverage or simply don’t have enough. That’s where we help out.

Job Summary - Office Manager

  • Team Managers oversee a group of lead generators, providing support and direction to exceed company goals and increase retention.

Description - Office Manager

  • Have a positive attitude and provide courteous, friendly service to all internal team members and external customers, by responding promptly and efficiently to inquiries and requests
  • Oversees the daily workflow and schedules of lead generators both in-house and remote to ensure the team is meeting goals and redirecting as needed
  • Communicates regularly with the lead generator team both in person and virtually to provide recognition, coaching, performance feedback, and disciplinary action when appropriate
  • Measures team performance; communicate goals and quotas to the team; encourages and motivates lead generators as they work toward reaching their goals and quotas
  • Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices
  • Assists with overall team member development, including training and in the moment coaching
  • Anticipate needs and jump on phones as needed to ensure providing high volume quality leads to sales agents
  • Prepares and presents daily, weekly, and monthly reports as directed by the Director of Lead Generation
  • Assists with interviewing and selection of new lead generators
  • Duties may vary based on the departmental needs

Qualifications - Office Manager

  • Excellent verbal and written communication skills
  • Strong supervisory and leadership skills with a proven ability to motivate and manage a team
  • Excellent sales and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong technical abilities'

'Work Remotely * No

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Wentzville, MO 63385: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Leadership: 2 years (Required)
  • Telemarketing: 2 years (Required)

Work Location: One location

North Star Insurance Advisors, LLC
Company Size
201 to 500 Employees
Founded
2015
They Sell
Insurance Agencies & Brokerages
To Whom
Insurance
Revenue
$5 to $25 million (USD)


North Star Insurance Advisors, LLC is currently hiring for 5 sales positions
North Star Insurance Advisors, LLC has openings in: FL, & MO
The average salary at North Star Insurance Advisors, LLC is:

5 Yes (amount not posted)

North Star Insurance Advisors, LLC
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North Star Insurance Advisors, LLC

North Star Insurance Advisors, LLC is currently hiring for 5 sales positions
North Star Insurance Advisors, LLC has openings in: FL, & MO
The average salary at North Star Insurance Advisors, LLC is:

5 Yes (amount not posted)