Now Hiring - Heady - Information Technology Senior Account Manager in New York, NY

Full description of the position

About Heady:
Heady is a digital product consultancy that provides full-service strategy, design, full-stack development, and growth marketing services. We partner with forward-looking brands to accelerate their digital transformation, and we’re looking for a Senior Account Manager to join our team.

About the role:
In this role, you’ll own the maintenance and growth of all our existing client accounts. On a daily basis, you'll connect with Heady product managers and client stakeholders across our projects, drive SOW creation, coordinate kick-offs, and collaborate closely with product management, strategy, and business development teams.
We’re looking for someone who can carefully balance clients’ needs, wants, and priorities with Heady’s capabilities and available resources - all while putting collaboration and teamwork at the forefront. This role is based in Brooklyn, NY, and will require 2 days (Tuesdays and Wednesdays) in our beautiful, Dumbo office! Travel may be required across the US.

Responsibilities:

• Develop Heady’s approach to account management, document processes, and educate internal and external stakeholders
• Be a visible member of project teams in order to establish close client relationships in collaboration with Heady product managers
• Manage expectations around deliverables and ensure clients have a sufficient understanding of project goals, progress, and limitations
• Work closely with product managers and department heads to ensure a positive working relationship and project outcomes
• Proactively look for opportunities to introduce Heady capabilities and offerings when it makes sense to do so across strategy, engineering, design, and partnerships
• Proactively, frequently, and tactfully communicate with clients, ensuring they are updated on any SOW-related matters
• Perform strategic account planning via quarterly business reviews to uncover client needs while maximizing upsell opportunities for Heady
• Own proposal, SOW, and change order creation for existing business — defining and coordinating requirements/cost calculator, presenting, and following up with clients until contracts are signed
• Periodically report the status of each client relationship to Heady senior management team based on predetermined criteria

Qualifications:

• 5+ years of account management at an agency, ideally tech/digital agency
• Experience managing multiple client accounts for mobile, web design, and development projects
• Proven track record in account growth, including responding to RFPs and pitching
• Experience in creating MSAs, SOWs, and change orders for technology services and deliverables
• Comfortable interacting with clients of all levels and industry backgrounds from c-suite to admin support staff
• Intuitively knows how to best handle the relationship between Heady and client
• Ability to finesse delicate client relationships and not shy away from difficult conversations
• Ability to anticipate client needs, track client relations, and escalate issues in an efficient and professional manner
• Proactive communicator who understands the importance of getting ahead of the task or problem at hand

Nice to haves:

• Prior experience with account or product management, focusing on mobile app projects
• Developer background

Skills:

• Strong ability to develop great relationships with diverse clients
• Ability to manage multiple tasks and priorities simultaneously
• Strong presentation and negotiation skills
• Strong intuition and expertise in building and navigating strong relationships
• Strong but non-aggressive leadership type — knows when to push and when to let things simmer
• Strong organizational, communication, and client management skills
• Strong attention to detail
• Strong appreciation for product and UX

What Heady Offers:

• Competitive Salary + Bonus
• Comprehensive Medical, Dental + Vision Insurance
• Flexible PTO
• 401k Plan
• Flexible Schedule
• 13 Paid Holidays
• Generous Parental Leave Plans
• Continued Learning Reimbursements
• Sabbatical Benefits
• Hybrid Work Model

Salary Range: 150-200k annually.

Note: We highly encourage you to apply even if you don't meet 100% of the requirements above. Research shows that you can still be considered for a role even if you meet 50% of the role's requirements.

Job Type: Full-time

Salary: $150,000.00 - $200,000.00 per year