Now Hiring - California Closets CCO - Professional Services Customer Service Coordinator (Customer Service Liaison) in Seattle, WA

For more than four decades, California Closets has built a reputation for delivering truly custom products and unparalleled service to our clients. All our projects are 100% custom and built with the best products in the industry. We’ve helped transform spaces, enhanced homes, and allowed people to get more out of life.

The Customer Service Coordinators provide centralized customer support to our Corporate-Owned Operations teams. This role collaborates closely with designers to ensure the scope and direction of each project is on schedule.

What We Offer:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• Grow your career with us – Many promotional opportunities available

Duties and Responsibilities:

• Review incoming service requests to determine the scope of work, parts needed, and who to schedule and ensure customers are followed up with within 24 hours
• Coordinates gathering of information needed for go-backs, add-ons, and warranties and assists with scheduling
• Ensure all customers are contacted within 24 hours to confirm their completed job and update the system accordingly.
• Create folders for installations (new installs, go backs, service, and add on) and all required paperwork that is housed in the folder.
• Assist Sales Manager, Showroom Manager, Production Manager, and Office Manager as needed

• Ability to quickly switch tasks and work across multiple applications
• High School diploma or equivalent
• Knowledge and familiarity of Microsoft Office suite
• A positive, cooperative, resourceful attitude; Resiliency when dealing with difficult customers
• The ability to maintain calm under pressure
• Ability to work virtually in a quiet, designated area with high-speed internet access
• Ability and willingness to work evenings and weekends
• Strong written and verbal communication skills
• Schedule is Monday through Friday with occasional required overtime

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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

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