Now Hiring - Hologic, Inc. - Sales Support Administrator in San Diego, CA

Full description of the position

There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic’s success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful.
Our work atmosphere is stimulating, innovative and customer-focused. We provide employees with a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.

Position Overview
The position serves as the internal business partner and primary point of contact for the field sales team and, when needed, the external customer. A Sales Support Specialist delivers value throughout the presale-to-order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering an elite customer experience.

Essential Duties and Responsibilities

• Serve as the primary point of contact for regional Diagnostic sales teams to facilitate matters related to back-office needs and issues, such as deal evaluator tools, Salesforce.com quoting, customer agreements, product pricing, sales order lookup, and more.
• Act as the facilitator for Salesforce.com Diagnostic Account Executive quoting by translating sales requests and revisions into Salesforce.com and collaborating with Commercial Contracts to generate a customer-facing agreement.
• Collaborate with Commercial Contracts and take initiative to understand contractual implications when quoting.
• Take ownership and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer.
• Collaborate and build strong relationships with internal teams to support the needs of the sales team and their customers.
• Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers.

Qualifications

• Superior communication skills – verbal, written and presentational
• Strong interpersonal and organizational skills
• Acute attention to detail and accuracy
• Ability to adapt in a fast-paced environment and prioritize with competing deadlines
• Problem analysis and solving ability
• Willingness to take initiative and make decisions
• Demonstrated strength in achieving great customer experience
• Passion for customer success in a competitive and changing market
• Solid knowledge of Microsoft Office, especially Word and Excel
• Working knowledge of Oracle is preferred
• Salesforce.com and CPQ experience desired
• High energy, self-motived, proactive, goal-oriented and enthusiastic

Education

• Bachelor’s degree, or equivalent experience

Experience

• Minimum of 5 years of relevant work experience supporting a sales organization or customer service

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The annualized base salary range for this role is $44,100 to 66,200 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Job Type: Full-time

Pay: $44,100.00 - $66,200.00 per year