Now Hiring - Adobe Systems Incorporated - Senior Client Partner - Professional Services in New York, NY

Full description of the position

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As an Adobe Client Partner, you will have the combined Adobe Services Sales and Delivery ownership for a set of top, named Adobe Services customers. You will be accountable for all Adobe Services activity with those customers, and lead all aspects of the strategy, execution, and growth of Adobes Services business in those accounts. You will execute across the entire people, process and technology change/transformation fabric with an industry or customer practitioner lens for your assigned account(s) and drive quantifiable, aligned external customer value.

What You'll Do
Holistic Services Account Ownership
Accountable for bookings, revenue, growth, and margin execution and forecasting for a defined set of top, named Adobe Services customers
Drive and be accountable for all Adobe Services business growth of the install based within assigned account(s) via identification of key digital transformation, expansion, and situational opportunities
Executes and is accountable for all Adobe Services engagements within assigned account(s) via delivery of customer commitments to value and Adobe Services revenue and profit margin
Act as focal point for customer executive alignment and with any customer partners as part of the customers broader ecosystem (as applicable)
Be a practitioner within your assigned account(s) through an external and industry-informed lens on how to position, execute, and optimize a digital transformation across people, process, and technology
Accountable for customer value delivery, opportunity identification, and building a sustainable pipeline of new opportunities
Accountable for internal Adobe Services strategy, communications, and execution while aligning with broader Adobe License strategy to support a One Adobe front
Build on the foundation and trust furthered through successful Adobe Services delivery to drive perennial renewal and expansion of Adobes Services relationship with existing customers, grounded in deep understanding of the customers objectives and familiarity with the scope, activities, and resources needed to fulfill those objectives
Partner with the Adobe Services sales support team (Solution Architecture, Delivery, Customer Success, etc.) and Adobe Services Sales Operations ecosystem to drive the end-to-end deal process including opportunity identification, proposal creation, contracting, and closure of all opportunities
Services Delivery & Project/Program Execution Ownership
Ensure successful execution and delivery of high-quality Adobe Services, resulting in measurable business impact aligned to customer priorities and objectives
Owns revenue management and forecasting for a set of top, named Adobe Services customers inclusive of all projects within the assigned account(s), including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams for ongoing cadence of recognizing, invoicing, and quarterly closing activities
Manages Adobe Services team inclusive of team staffing assembly, personnel transition management, personnel or process change management, etc. throughout the life of all projects supporting the assigned account(s)
Responsible for consistent (monthly/quarterly) check-ins with customers to review (1) what has been accomplished to date, (2) current priorities and any changes, (3) unlocked capability and value realization, (4) alignment on key goals and priorities
Responsible for scheduling, staffing, onboarding & transitions executed by the project team(s) and Adobe Resource Management team
Accountable for customer health reporting and intervention management, including ownership and management of account and project-specific issues either directly or indirectly affecting Adobe Services
Partners with Adobe Delivery practice leaders on resourcing needs, technology gaps, solution-specific pre-sales support, and Adobe Product team engagement
Individual Contribution to the Adobe Services Business
Deliver on individual bookings and revenue quotas based on assigned account(s) inclusive of forecasting accuracy
Generating industry vertical thought leadership, driving Adobes focus on customer executives and public audiences, and supporting Adobes ecosystem of industry expertise
Break new ground and take initiative to work in coordination with specified partners to build a balanced pipeline and grow and evolve the business
Be a leader, champion, and mentor (as needed) to the Adobe Services ecosystem supporting your assigned account(s)
What You Need to Succeed
5 to 15+ years of previous consulting experience or customer delivery experience of large programs, including value or results delivery (e.g., sales, revenue, ROI, contribution margin etc.)
Prior experience in business development or services sales, including a consistent record for attaining and exceeding annual quota
Strong organizational and leadership capabilities with ability to lead and empower high-caliber teams across people, process and technology transformation
Experience collaborating and leading in a matrix-organization with a focus on team building and leadership
Strong business acumen with ability to speak to value drivers and use cases in customer's context via experience-based story telling
Ability to effectively navigate complex client situations and expansive partner ecosystems
Ability to gather and analyze client situations to generate hypotheses acting as a change agent for our clients and within Adobe Services
Strong executive presence with the ability to influence without authority
Excels and adept in all forms of communication skills: verbal, written and presentation
Exceptional analytical and quantitative problem-solving abilities
Bachelors degree with a preferred MBA
Digital marketing experience is preferred
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $178,200 -- $396,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.